HR Partner, Customer Care - French and English Speaker

Role summary: The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit. Hybrid role: 2 days in office/3 days remote (work from home) Your role: Respond to customer requests and provide guidance to associates and managers Consistently execute HR processes, using case management, chat and telephony Provide guidance to associates and managers on self-service transactions and navigating the HR portal Research solutions to HR customer inquiries and escalate as needed Understand and be able to communicate HR policies, processes, and procedures Adhering to Flowserve’s safety, integrity and code of conduct policies Other duties as required and assigned by manager Your profile: Bachelor’s degree in business/HR Ideally one year of experience in HR or customer service Proficiency in English and French is a must Exceptional customer service, emotional intelligence and empathy Excellent probing abilities, to identify true need from customer Resourcefulness and ability to find answers quickly Thorough with responses to inquiries and issues Adaptable to different customer types and situations Technologically savvy to improve and automate activities Confidentiality and discretion for managing sensitive information Executive presence and ability to deliver high touch support Preferred : Studies in Human Resources Relevant experience Prior experience in an HR Operations Environment Working knowledge of Workday and/or Neocase What we can offer you: Friendly multicultural environment and team events Life, accident and health insurance Cafeteria Package Career development and training opportunity There is an opportunity for home office