HR Service Center Specialist

Job Description Summary

Job Description

This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at our Saint Petersburg, FL, corporate office.

The HR Service Center Specialist serves as a primary point of contact for employees, managers, and HR partners, providing support through the resolution of HR inquiries, requests, and case management activities. This role is responsible for researching and resolving employee issues, managing cases through established service delivery processes, and ensuring timely, accurate, and confidential support across a broad range of HR programs, policies, and systems. The HR Service Center Specialist leverages strong customer service skills, HR knowledge, and sound judgment to deliver a consistent employee experience while partnering with internal stakeholders to drive operational excellence and continuous process improvement.

Essential Duties and Responsibilities

• Serves as a liaison with other functional areas and external customers in the resolution of routine administrative and operational issues.

• Maintains confidentiality.

• Provides executive support, including answering telephones, assisting visitors, and resolving and/or referring to a range of administrative problems and inquiries.

• Composes and edits correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established policies.

• May prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.

• Schedules and coordinates meetings, events, interviews, appointments, and/or other similar activities, which may include coordinating travel and lodging arrangements.

• Prepares or assists in preparing statistical and narrative reports by performing information gathering and analysis, as specifically directed.

• Establishes, maintains, and updates files, databases, records, and other documents.

• Develops and maintains data and performs routine analyses and calculations involved in preparing recurring internal reports.

• Sorts, screens, reviews, and distributes incoming and outgoing mail.

• Composes and prepares timely responses to a variety of routine written inquiries.

• Maintains currency in modern office management methods and techniques.

• Performs other duties and responsibilities as assigned.

Knowledge of

• Intermediate-level concepts, principles, and practices of providing executive support.

• Organizational policies and practices.

• Confidentiality policies.

• Investment concepts, practices, and procedures used in the securities industry.

• Principles of banking and finance and securities industry operations.

• Terminology of financial markets and products.

Skill in

• Performing a range of executive support activities for a vice president of a major organizational functional area.

• Answering telephones and assisting visitors.

• Prepare, transcribe, compose, type, and edit correspondence, agendas, minutes, and other documents.

• Scheduling and coordinating meetings, events, interviews, and appointments.

• Preparing reports.

• Gathering and analyzing basic information.

• Establishing and maintaining files, databases, and other records.

• Performing routine analyses and calculations involved in preparing reports.

• Sorting, screening, and distributing mail.

• Operating standard office equipment and using required software applications.

Ability to

• Make administrative and procedural decisions and judgments.

• Analyze and solve problems.

• Maintain currency in modern office management methods and techniques.

• Attend to detail while maintaining a big picture orientation.

• Read, comprehend, and apply business-related information.

• Motivate and persuade others to achieve desired outcomes without organizational authority.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

• Communicate effectively, both orally and in writing.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and provide a high level of customer service in a calm and professional manner.

• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications

• None required.

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

About Raymond James

Raymond James is a diversified financial services company providing wealth management, capital markets,
asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Working at Raymond James

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive.

As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow.

Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.