HR Services and Immigration Specialist – UAE

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Responsibilities Manage UAE immigration operations through structured internal coordination, case administration, data collection, documentation review, and timely follow-up. Support in country immigration processing by ensuring all required Kyndryl data, approvals, and employee documentation are accurate, complete, and submitted within required timelines. Partner with Global Mobility & Immigration, Country HR, Talent Acquisition, Benefits, employees, and the immigration provider to enable efficient and coordinated case progression, Emiratization hiring aligns across the UAE entities. Coordinate with the Country HR Leader and business stakeholders to ensure consistent execution, data accuracy, and process discipline. Review and validate employee and case information, including contracts, salary details, job titles, employment terms, and all documentation required for UAE immigration processing. Monitor immigration case progress, government notifications, timelines, dependencies, and outstanding actions to ensure timely completion and mitigate delays. Drive follow-ups on missing documentation, pending approvals, UAE Pass actions, E-signature approvals, medicals, biometrics, and other employee or internal requirements. Drive follow-ups on government queries and notifications, including responding to MOHRE and other ministry communications in coordination with the immigration provider and Country HR Leader. Support structured coordination across HR, Talent Acquisition, Payroll, and the immigration provider, ensuring clear ownership, alignment, and timely escalations. Facilitate accurate capture of funding details and cost center information through engagement with Talent Acquisition, hiring managers, and relevant stakeholders. Escalate delays, risks, exceptions, or complex matters to the Global Mobility & Immigration team when required. Serve as the day-to-day operational contact for the immigration provider, ensuring complete case submissions, disciplined execution, and timely issue resolution. Liaise with the immigration provider and relevant UAE authorities, including MOHRE, ICP, and GDRFA, to support immigration filings, compliance requirements, and workplace inspections/site visits. Support adherence to defined escalation channels and consistent use of formal processes and tools for case tracking and employee queries. Ensure all policy-related decisions are aligned with Global Mobility & Immigration governance. Support EMEA overall personnel administration activities, ensuring employee data updates and documentation are accurately prepared, distributed and maintained in HR systems Support broader EMEA HR Services case management activities, including handling employee inquiries, maintaining case records, and ensuring timely resolution in line with service standards Who You Are Required Qualifications & Experience Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field Proven experience in UAE immigration, mobility, or HR operations Strong understanding of UAE immigration processes (MOHRE, ICP, GDRFA frameworks) and knowledge of localization requirements (Emiratization rules) Experience working with external immigration providers and government authorities Experience working with Nafis job boards Experience working with HR systems (e.g. Workday) and service management tools Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment Proficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reporting Fluent Arabic (mandatory) Good working knowledge of English (written and spoken) Core Competencies Customer‑centric mindset with strong problem‑solving skills Ability to interpret policies and apply them consistently Strong communication skills (written and verbal) Collaboration and stakeholder management across functions Continuous improvement and change‑positive mindset High standards of confidentiality and data accuracy Structured, process-driven approach with strong follow-up discipline High level of accountability and ownership Strong communication skills with the ability to work across cultures and teams Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.