HR Support Specialist – PEO

We are looking for an HR Support Specialist – PEO to support our client with HR, payroll, benefits, onboarding, and time & attendance-related inquiries.

This role is ideal for someone with experience in a PEO, HR services, benefits administration, or HR operations environment who is comfortable managing multiple systems and resolving client requests in a fast-paced setting.

🤲🏻 What we offer:

• Competitive salary.
• Signed Colombian contract with Cornerstone (Vacations, Health Care, and Pension provided)
• Monday to Friday. 8-hour shift. Colombian holidays will be free!
• Remote position.
• Flexible and team-oriented work environment.
• Necessary equipment provided.
• Opportunity to work with a US-based company.

⚡What you'll do:

• Handle inbound calls, emails, and messages from clients, providing timely and professional support and aiming for first-contact resolution.
• Provide guidance on payroll, benefits, employee onboarding, HR policies, and time & attendance processes.
• Document client interactions, update records, and escalate complex issues to the appropriate teams when needed.
• Work closely with HR, Payroll, Benefits, and Operations teams to ensure timely resolution of client requests.
• Assist clients with navigating HR, payroll, benefits, and self-service platforms.
• Maintain accurate documentation and follow established procedures, confidentiality requirements, and compliance standards.
• Monitor and communicate work status, workload, and potential barriers to completing assigned tasks.
• Participate in team check-ins, training, and continuous improvement initiatives.
• Meet established service and productivity goals, including response times, resolution rates, and customer satisfaction.

💡You are:

• Well-spoken bilingual with a B2+/C1 English level.
• 1+ years of experience in HR support, HR operations, benefits, PEO services, or a related client support environment.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using computer applications and navigating multiple systems simultaneously.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility to adapt to changing priorities and fluctuating workloads.
• Commitment to providing exceptional service and building positive relationships with clients.

If you have experience in PEO, HR services, benefits, or HR operations and enjoy helping clients navigate HR-related processes, this could be a great opportunity to take your experience to the next level.

Apply today and become part of our team!