HR Technology Platforms Manager

JOB SUMMARY: The HR Technology Platforms Manager is responsible for the management, configuration, maintenance, optimization, and ongoing evolution of WCG's Human Resources technology ecosystem. This role is the primary steward of HR systems and digital capabilities, ensuring WCG’s HR technology investments effectively support business objectives, enhance employee and manager experiences, improve operational efficiency, and provide actionable workforce insights. The role directly oversees WCG HR's growing people-based technology portfolio, data needs, and AI-enabled future.

The HR Technology Platforms Manager combines technical expertise, business process knowledge, and strategic thinking to maximize the value of HR technology platforms. This role partners closely with HR Centers of Excellence, HR Business Partners, Technology Solutions, Finance, Compliance, and business leaders to identify opportunities for innovation, automation, continuous improvement and data-driven decision making. The position also serves as a WCG HR technology thought leader, proactively monitoring market trends, emerging technologies, AI-enabled solutions, and best practices to ensure WCG maintains a modern, efficient, and scalable HR technology environment.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

HR Technology Strategy & Governance

• Partner with HR Leadership Team and business owners looking across all HR systems in the creation of an HR technology roadmap that adapts to a dynamic business environment.

• Evaluate the effectiveness of existing HR technology platforms and recommend enhancements, upgrades, replacements, or new investments.

• Serve as the primary administrator and subject matter expert for the HR technology ecosystem.

• Manage governance to ensure tech stack integrity, security, compliance, and scalability. Lead the HR vendor qualification process for all new technologies, interfacing with compliance and tech solution.

• Monitor industry trends, emerging technologies, AI capabilities, and best practices to identify opportunities for innovation and competitive advantage.

System Administration & Optimization

• Configure, maintain, and optimize HR technology platforms including HRIS, ATS, onboarding, learning, performance, compensation, engagement, workforce planning, case management, and other related systems.

• Manage system upgrades, releases, testing, configuration changes, integrations, workflows, permissions, and security settings.

• Continuously evaluate system utilization and identify opportunities to improve efficiency, user experience, and adoption.

• Partner with Tech Solutions and vendors to resolve technical issues and implement enhancements.

• Ensure systems remain compliant with applicable employment, privacy, security, and data protection requirements.

Business Process Improvement

• Translate business requirements into technology solutions and system enhancements.

• Apply business process redesign to HR technology to improve efficiency, accuracy, automation, and user experiences.

• Identify opportunities for and lead efforts on workflow automation and digital tools to reduce manual effort and increase scalability across HR operations.

Stakeholder Partnership & Customer Experience

• Build strong working relationships with HR leaders, business stakeholders, employees, managers, and technology partners.

• Gather stakeholder requirements and prioritize solutions that align with strategic initiatives and drive intended outcomes.

• Serve as a trusted advisor on HR technology capabilities and opportunities.

• Collaborate with business process owners on training, communication, and change management plans to support technology adoption.

Data, Reporting & Analytics

• Extract and supply data from HR systems to stakeholders who maintain dashboards, reports, scorecards, and workforce analytics.

• Ensure data quality through regular audits, validation activities, and corrective action plans.

Vendor & Project Management

• Manage relationships with HR technology vendors and external partners.

• Lead system implementations, enhancements, integrations, and optimization projects.

• Develop business cases, project plans, requirements documentation, testing strategies, and implementation roadmaps.

• Monitor project timelines, budgets, risks, and outcomes to ensure successful delivery

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS:

Required

• Bachelor’s degree in human resources, Information Systems, Business Administration, Computer Science, Data Analytics, or a related field.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:

• None

QUALIFICATIONS/EXPERIENCE:

• Minimum of 5 years of experience administrating and optimizing a diverse array of HR technology platforms

• Minimum of 2 years of experience identifying, updating and implementing integrated enterprise HR systems including ATS, LMS, Employee Relations and Employee Engagement platforms

• Prior experience supporting enterprise HR systems, including an HRIS, applicant tracking system, learning management system and employee engagement survey platforms.

• Experience with HR systems data extraction, reporting, and analytics.

• Demonstrated prior experience with at least two HR technology implementations, ideally an HRIS and/or applicant tracking system.

• Advanced proficiency in Microsoft CoPilot, Excel and reporting tools.

• Experience managing HR system configurations, workflows, permissions, integrations, and testing.

• Experience required in audit controls and external auditing support.

• Strong strategic and analytical thinking skills.

• Ability to translate complex technical concepts into business-friendly recommendations.

• Exceptional project management and organizational skills.

• Strong stakeholder management and influencing abilities.

• Excellent communication and presentation skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Promotes and integrates AI-enabled solutions into daily work.

• Strong problem-solving and process improvement mindset.

• High attention to detail and commitment to data accuracy.

• Ability to maintain confidentiality of sensitive employee and company information.

Preferred

• Experience implementing, configuring and maintaining ADP Workforce Now and iCIMS.

• Experience evaluating and selecting HR technology vendors and solutions.

• Experience managing HR technology within a life science, CRO, healthcare, or highly regulated environment.

• HR Technology certifications (HRIP)

SUPERVISORY RESPONSIBILITIES: None

TRAVEL REQUIREMENTS: 5-10%