HRIS and Payroll Advisor

• Looking for your next challenge to provide excellent HRIS and payroll services in a diverse organisation.
• Join a friendly and supportive team environment!
• The ability to work from home up to two days per week + 3 extra Customs' service leave days
• Competitive remuneration starting from $68,558, aligned with your skills and experience.
  
  

Are you an experienced payroll professional who enjoys delivering great service, solving problems, and making a real difference to people's working lives?

We're looking for an HRIS and Payroll Advisor to join our People and Capability team. In this role, you'll help ensure our people are paid accurately and on time while providing trusted payroll and HRIS advice across Customs.

Whether you're processing payroll, navigating complex rostering arrangements, or supporting managers with HRIS enquiries, you'll be part of a team that values accuracy, collaboration, and continuous improvement.

This is a permanent, full-time opportunity based at one of our Customhouse locations in either Auckland or Wellington.

About This Role…

Reporting to the Team Leader HRIS, Payroll and Reporting, you'll play a key role in delivering accurate, timely, and reliable payroll services for Customs.

Working in a complex and dynamic environment, you'll manage end-to-end payroll processing, maintain employee payroll records, support HRIS administration, and provide advice to managers and employees. You'll work closely with stakeholders across the organisation to ensure payroll processes are efficient, compliant, and focused on delivering excellent customer service.

This is a great opportunity for someone who enjoys problem-solving, has a keen eye for detail, and thrives in a role where accuracy and service excellence are equally important.

To be successful as HRIS and Payroll Advisor, we’d expect you to have…

• Experience managing end-to-end payroll processing, preferably using PayGlobal, with sound knowledge of payroll best practices and operations.
• Experience in providing HRIS advice and support to managers, and an awareness of how their role contributes to an organisation achieving its outcomes.
• Ability to apply relevant legislation and organisational policy e.g Holidays Act, Income Tax Act, and ACC.
• Ability to build and maintain effective internal and external relationships with key stakeholders and managers.
• Good organisational skills with strong attention to detail.
• Strong problem-solving skills including the ability to identify problems, mitigate risks and implement innovative solutions.
• Sound interpersonal and communication skills.
• Intermediate level experience with Excel and Word.
  
  

Working at Customs…

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

As an employer, NZ Customs is committed to providing an enjoyable and challenging work environment with a focus on personal development.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training and career development
• understand that everyone has a voice and every voice counts
• fostering inclusive and supportive team environment with vibrant social and cultural groups
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements
• care about people’s wellbeing
• providing discounted health insurance, and free on-site gyms (in some locations)
• Three days of service holidays, in addition to four weeks of annual leave.
  
  

How To Apply…

To work for Customs, you must be able to meet the following requirements:

• Be a New Zealand Citizen or New Zealand Permanent Resident
• Residing in New Zealand at the time of application
• Have resided continuously in New Zealand for the last five years. Any exceptions to this will need to be discussed with recruitment to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria).
  
  

To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any specific questions about the role, please contact Suzanne Leahy (Senior Corporate Recruitment Advisor) at Suzanne.leahy@customs.govt.nz

Applications close at 11pm, Tuesday 10 November 2026.

Applicants who applied for this role in September or October 2026 and were unsuccessful do not need to reapply.

We encourage you to apply early for this position as we will be assessing applications as they are received and potentially interviewing earlier than the closing date.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Please apply directly online as we do not accept applications sent to email addresses.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.