HUB Data Analyst I

Who we are:
ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Why we’re different:
ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.

Summary:

Incumbent is responsible for developing and maintaining dashboards and performance reports in support of the Human Resources, Customer Service, Communications, and Sustainability departments (HUB). This position collaborates with the Data Operations team to enable data integrations ensuring accuracy, consistency, and integrity while serving as a data steward for the HUB.

Relationships:

• Reports directly to the Data Analytics & Quality Manager in support of the Chief People & Customer Officer.
• Collaborates closely with HUB department heads and the Data Operations team.

Responsibilities:

• General:
  • Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.
  • Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Level 1(including General):
  • Requirement gathering including collaborating with stakeholders to identify, document, and analyse business and system requirements.
  • Prepare detailed documentation, including business requirements, functional specifications, user stories, process flow diagnosis, etc.
  • Work with IT teams to design and implement technology solutions that meet business needs.
  • Develop test plans. Conduct testing (e.g., UAT) and valuable system functionality against requirements.
  • Act as a liaison between business units, IT teams, and other stakeholders to ensure alignment on project goals.
  • Provide training to end-users and ongoing support for newly implemented systems or processes.
  • Collaborate with third-party vendors during system implementation, upgrades, or troubleshooting.
  • Stay updated with emerging technologies to recommend innovative solutions aligned with business objectives.
  • Prepare analytical reports highlighting key insights and findings for presentation to the Executive Team.
  • All other duties as assigned.
• Level 2 (including level 1):
  • Analyse data trends to support decision-making and provide actionable insights for system improvements.
  • Analyse existing IT systems to identify gaps, propose solutions, and assess feasibility for enhancements.
  • Facilitate change management activities, ensuring smooth adoption of new systems and processes within the HUB departments.
  • Train and mentor new staff and educate managers and other staff on data available.
  • Successful completion of the Departmental Leadership Engagement Program.
  • Participation in the Leadership Program is up to the management’s discretion and based on operational needs.
• Level 3 (including level 2):
  • Serve as a data management leader, identify strategic KPI’s and conduct lunch n learns and participate in industry associations role.
  • Serve as a company and industry leader in role with designated industry certifications.
  • Develops business case and implement cost savings to business.
  • Must obtain an additional certification pertaining to their current job functions as approved by Exco.

• Successful completion of the Leadership Academy.
• Participation in the Leadership Academy is up to the management’s discretion and based on operational needs.

*Tier changes can happen if the employee meets the qualifications during the next review period.

* Certifications may be covered under the training budget with prior HR approval.

Qualifications: (required)

• Bachelor’s Degree or equivalent years of experience
• Experience in administrative support and overseeing implementation of new technology or software development
• Experience in Business Intelligence tools such as Excel, SQL, PowerBI, Tableau, etc.

Desirable Experience:

• Level 1: 1 year of relevant work experience
• Level 2: 3 years of relevant work experience
• Level 3: 5 years of relevant work experience
• Prior management experience

Working Conditions:

• This position requires: (Frequent est. 5 hrs per shift)

• Frequent standing, walking and sitting
• Frequent talking and hearing
• Light physical effort
• Heavy computer usage
• Minimum 3 days in office or designated field office per week