Human Resources Operations Analyst (Hybrid)

What You'll Be Doing

Join the Human Resources team at Wake County Government! We are seeking a Human Resources Operations Analyst to serve as a lead resource within our HR Operations team while performing complex personnel administration and HRIS transactions that support employees throughout their employment lifecycle. Reporting to the Human Resources Operations Supervisor, this position plays a critical role in maintaining the accuracy and integrity of employee and position data, ensuring personnel actions are processed in compliance with County policies and procedures, and providing operational support to departments across the organization.

In this role, you will:

· Process and audit personnel actions, including hires, transfers, promotions, organizational changes, and separations

· Manage employee and position data in Dayforce, ensuring accuracy, compliance, and data integrity through quality assurance reviews and audits

· Administer position-related transactions, including position creation, supervisor changes, employee assignments, and organizational updates

· Serve as a primary resource for HR Operations inquiries, troubleshooting system and transaction issues while partnering with HRIS, Payroll, and departmental stakeholders

· Support compliance and operational initiatives through I-9 and E-Verify administration, employment authorization tracking, records management, audits, reporting, and special projects

This position offers the opportunity to combine hands-on HR operations work with lead-level responsibilities, helping ensure efficient and customer-focused service delivery across Wake County Human Resources. If you enjoy solving problems, working with data, and supporting employees through accurate and timely HR processes, we'd love to hear from you.

This position requires the ability to report on-site to the Wake County Office Building in Raleigh, NC, at least two days a week for collaboration and connection.

About Our Team

Wake County’s Human Resources Department partners closely with county leadership to deliver innovative, results-driven, and customer-focused HR programs and services. With a team of about 70 dedicated professionals, we provide a wide range of support including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training, and more.

Our department is consistently recognized for excellence in wellness and talent management. Through forward-thinking strategies that serve as industry models, we've helped position Wake County as a national leader in public sector HR. Honors such as the Healthiest Employer Hall of Fame and the Agency Award for Excellence reflect our commitment to creating a thriving workplace.

We invite you to explore our competitive benefits package, which includes a 5% 401(k) contribution and free access to the Employee Health Center. Join us in building a stronger, healthier, and more innovative Wake County.

The Basics (Required Education and Experience)

• Associate's degree in Human Resources Management, Public Administration, Business Administration or related field
• Three years of experience in human resources administration
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

The ideal candidate will bring experience in high-volume HR operations and personnel administration.

• Experience working with an HRIS, preferably Dayforce or a comparable enterprise system
• Experience processing personnel actions throughout the employee lifecycle, including hires, promotions, transfers, and separations
• Experience conducting audits, quality assurance reviews, or compliance-related HR activities
• Experience administering I-9 and E-Verify processes and maintaining personnel records
• Records management experience to include creating, maintaining and updating personnel files
• Experience working in a centralized Human Resources environment, preferably within local government or another large, complex organization
• Proficiency with Microsoft Excel, Word, Outlook, and SharePoint

How Will We Know You're 'The One'?

The successful candidate will be a detail-oriented professional who can balance customer service, accuracy, and efficiency in a fast-paced environment.

• Strong knowledge of human resources operations and personnel administration principles
• Ability to accurately manage and analyze employee and position data while identifying and resolving discrepancies
• Excellent organizational and time management skills with the ability to prioritize competing demands and meet deadlines
• Strong analytical and problem-solving skills with the ability to identify and resolve discrepancies
• Strong customer service skills and the ability to build effective working relationships with internal and external customers
• Excellent verbal and written communication skills
• Ability to exercise sound judgment, maintain confidentiality, and navigate sensitive situations with professionalism
• Ability to work independently while contributing to a collaborative, team-focused environment
• Demonstrated proficiency using Microsoft Office applications and HR technology systems

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 11:59 pm on 11/1/2026

What Makes Wake Great

Equal Opportunity Statement

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