I2C Senior Dispute Analyst with German

Work Flexibility: Hybrid

Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.

What you will do

• Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures
• Engage with customers via phone and email to gather information and clarify dispute details
• Record dispute cases accurately in systems and manage them through to resolution within defined workflows
• Create credit and debit notes in ERP systems to ensure accurate financial records
• Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence
• Identify root causes of disputes and implement corrective actions to reduce recurring issues
• Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes
• Contribute to process improvements, maintain documentation, and support audit requests and reporting activities

What you will need

Required

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution
• Fluent English and German (written and spoken)

Preferred

• Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms)
• Advanced proficiency in Microsoft Office tools

Poland Pay Ranges:

• Poland: zł101.300 - zł169.000 PLN Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

Travel Percentage: 10%

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.