IAM Project and Change Manager

Job Description:

Omega CRM Consulting is looking for a IAM Project and Change Manager that would like to collaborate with one of the top global pharmaceutical companies.

The role requires working on-site at the Sant Cugat del Vallès office approximately one day a week.

We are looking for a pragmatic senior professional who combines disciplined project delivery with a strong focus on stakeholder readiness and adoption.

The ideal candidate can connect strategy, technical execution, stakeholder needs, and operational readiness; create clarity across complex dependencies; and drive a global IAM cloud transformation from design through migration, adoption, and stabilization.

Key Responsibilities

• Manage the project roadmap, milestones, dependencies, risks, resources, and reporting.
• Coordinate design, migration and operational handover activities.
• Lead stakeholder engagement, impact assessments, communications, training, and adoption.
• Facilitate workshops and ensure clear decisions, ownership, and follow-up.
• Participate in the preparation of concise Steering Board updates and decision materials.
• Ensure security, compliance, validation, and business continuity requirements are addressed.
• Track project readiness, adoption, and measurable outcomes.

Required Expertise & Skills

• Minimum 5 years of experience in project, programme, or transformation management, including significant responsibility for organizational change.
• Proven experience delivering at least one large-scale cloud migration, platform modernization, or enterprise transformation.
• Demonstrated experience managing cross-functional teams, external vendors, senior stakeholders, and executive governance.
• Strong knowledge of project delivery methods, including Agile, Waterfall, and hybrid approaches.
• Experience in IAM, Identity Governance and Administration or Cybersecurity.
• Relevant certification such as SAFe, Scrum, Prosci or similar is desirable.
• Strong project management and organizational change management capabilities.
• Proven ability to manage complex global cross functional projects with huge user impact.
• Strong stakeholder management, facilitation, negotiation, communication, and conflict-resolution skills.
• Excellent planning and coordination skills across multiple teams, vendors, workstreams, and time zones.
• Ability to work effectively in regulated environments and collaborate with Quality, Validation, Security, and Audit stakeholders.
• Fluent written and spoken English, with the ability to communicate clearly across technical and non-technical audiences.
• Self-driven, structured, pragmatic, and comfortable operating in a complex and evolving environment

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA

Location:

Remote - Spain

Brand:

Omega

Time Type:

Full time

Contract Type:

Permanent

Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities.

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us

Who we are

Our Social Impact

Our work