IAM Success Manager

About the role

Identity & Access Management (IAM) is becoming increasingly important as organizations evolve, digitalize, and strengthen their security posture. At If, we are developing modern IAM capabilities that support our employees, partners, and customers while enabling secure and efficient business operations.

As an IAM Success Manager, you will help drive adoption, engagement, and continuous improvement across our IAM services and products. You will work closely with business stakeholders, technology teams, product managers, architects, and end users across the organization.

The role combines elements of product management, service management, stakeholder engagement, communication, and change enablement. You will help connect business and technology perspectives, understand user needs, support the adoption of IAM capabilities, and contribute to communication and awareness activities. You will also participate in shaping the future direction of identity-related services for both human and non-human identities.

You do not need to be a deep IAM expert from day one. More important is your ability to collaborate with different stakeholders, understand their needs, drive improvements, and help others succeed.

You’ll join Digital Sales and Customer Experience, within Business Area Private, focusing on digital enablers for transformation. The team works across business and IT to deliver the IAM services our business needs.

What are you going to do?

• Drive adoption, engagement, and continuous improvement of IAM services and products
• Work closely with business stakeholders, technology teams, product managers, architects, and end users
• Understand user and business needs and help translate them into improvements to IAM services
• Connect business and technology perspectives and support collaboration across different teams
• Support communication, awareness, and change activities related to IAM capabilities
• Contribute to ensuring that IAM services deliver value and are understood by their users
• Gather feedback and help improve how IAM services are delivered and experienced
• Contribute to shaping the future direction of identity-related services for human and non-human identities

What do we expect from you?

Must have

• Strong communication and stakeholder management skills
• A customer- and user-oriented mindset
• Ability to coordinate activities across multiple teams
• Experience in security, digital identity, and modern technology
• Experience in Identity & Access Management (IAM), including an understanding of non-human identities such as service accounts, applications, and AI agents and their access management needs
• A structured and proactive way of working
• Ability to navigate both business and technology discussions
• Excellent English language skills are required for effective day-to-day communication with colleagues both locally and internationally
  

Nice to have

• Experience with Identity Governance and Administration (IGA)
• Product management experience
• Business analysis experience
• Experience with HR or workforce-related processes
• Experience working in agile ways of working

Most importantly, you enjoy building relationships, solving problems, and continuously improving how services are delivered and experienced.

Our promise to you

• Monthly salary: €3800 – 4500 gross depending on your qualifications
• Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
• Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics
• Challenging and exciting projects with autonomy to plan own tasks
• Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
• Possibility of hybrid work, where office is our primary workplace
• A recently renovated office in Riga centre with a 24/7 gym on the premises
• Business trips to Baltic and Nordic countries

Read more about benefits for our employees.

Application deadline: November 11, 2026

Your application will be processed according to our privacy notice.

If is an insurance company that helps a lot, and many. 4.5 million customers in seven countries, to be fairly precise.

In order to help a lot, it is of course a given that we also support and uplift each other, no matter who we are and where we come from.

We give each other boost, trust, and space so that we can reach new heights, together. And everyone of us can come to work every day feeling insured of growth.

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