IBM Sterling File Gateway File Transfer Operations Analyst- REMOTE

Application Deadline: 08/13/2026 Address: VIRTUAL(R)49 - HomeRes - WI Job Family Group: Technology This position provides second-shift operational support for BMO's enterprise Managed File Transfer environment, with primary responsibility for monitoring and supporting IBM Sterling File Gateway production file transfer services. The role is focused on operational monitoring, incident response, service restoration, and stakeholder communication to ensure critical business file transfers are successfully delivered. Key Responsibilities Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time. Monitor the IBM Sterling File Gateway platform and associated file transfer infrastructure to ensure successful processing, routing, and delivery of business-critical files. Investigate and resolve file transfer failures by replaying transactions, correcting routing issues, or coordinating resolution activities with internal and external stakeholders. Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations. Perform production and QA environment health checks at the beginning of each shift to confirm platform availability and functionality. Escalate identified issues to the appropriate support teams and provide clear documentation of findings and actions taken. Provide business verification and operational validation support for infrastructure changes, including network and system maintenance activities that may impact Sterling File Gateway services. Communicate operational status, incidents, and shift handoff information effectively to third-shift support and dayshift personnel and management. Position Scope This is an operations-focused role centered on monitoring, incident management, and service restoration. The position does not include responsibility for implementing production changes, performing application upgrades, modifying infrastructure configurations, or executing planned maintenance activities. When environmental changes or engineering support are required, issues are escalated to the day-shift administration and engineering teams for resolution. Required Qualifications Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment. Experience with secure file transfer technologies and protocols, including SFTP. Minimum 2 years Red Hat System Administrator experience Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting. Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues. Excellent customer service orientation and ability to work effectively with business partners, vendors, and technical support teams. Strong verbal and written communication skills with a professional demeanor. Ability to remain calm and effective during high-pressure production incidents. Demonstrated sound judgment, decision-making capability, and appropriate escalation management. Preferred Characteristics Self-motivated and able to work independently during off-shift hours. Detail-oriented with strong operational discipline. Committed to maintaining service availability for critical enterprise file transfer processes. Able to prioritize multiple issues simultaneously while maintaining clear communication with stakeholders Note : L2 Support, No weekend work. Salary : $63,300.00 - $117,200.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.