ICBS Crisis Supervisor

Salary Range: $65,000.00 To $75,000.00 Annually Position: ICBS Crisis Supervisor (Full-Time – 1 Openings) Division: Integrated Community-Based Services (ICBS) Location: Park Forest, Illinois (Remote with Occasional On-Site Meetings) Reports To: Program Administrator SUMMARY The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards. The position operates primarily remote , with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Supervision & Program Oversight Provide ongoing supervision, coaching, and performance evaluations for ICBS staff. Conduct session observations and file reviews to ensure quality and compliance. Facilitate team meetings to promote collaboration, problem-solving, and program excellence. Oversee onboarding, training, and professional development for new and existing team members. Monitor productivity and service outcomes, providing targeted support when needed. Ensure trauma-informed care principles are integrated into all aspects of service delivery. Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments. Crisis Response Coordination Respond to CARES calls and coordinate follow-up services when necessary. Provide real-time support and direction to on-call crisis workers. Ensure timely documentation and updates in Authority and related systems. Approve shelter placements, coordinate transportation, and manage crisis communications. Communicate with hospitals, DCFS, and law enforcement during crisis interventions. Create and manage the on-call schedule to maintain 24/7 service coverage. Track and submit CRS data and after-hours reports for compliance and program evaluation. Compliance & Reporting Prepare and submit all required program, monthly, and quality assurance reports. Maintain complete and accurate client files and documentation per agency and funder standards. Participate in audits and ensure ongoing program compliance. QUALIFICATIONS Education & Experience Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred LPHA. Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services. Skills & Abilities Strong leadership, organizational, and communication skills. Ability to manage and guide teams during high-pressure or crisis situations. Proficiency in documentation, performance monitoring, and virtual team management. Familiarity with trauma-informed and strengths-based approaches. Other Requirements Must be available for evening and/or weekend hours . Must reside within commuting distance of Park Forest, IL for required in-person meetings. Valid Illinois driver’s license and automobile insurance required. Must carry an agency-issued cell phone during scheduled hours. WORK SCHEDULE Full-Time (1 Openings): 40 hours per week — includes evening and/or weekend coverage. Primarily remote, with occasional on-site meetings or team events in Park Forest. COMPENSATION & BENEFITS Salary Range: $65,000 – $75,000 (based on education and Experience ( LPHA is open to the higher part of the range) ) Monthly Cell Phone Stipend: $50/month Comprehensive Benefits Package Includes: Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Days, and Holidays Retirement Plan Employee Assistance Program (EAP) Employee Discounts on services such as cell phones, restaurants, and more Evenings and Weekends