Ichris /Chris21 Application Support

Take ownership of iChris payroll systems, drive system improvements and support critical payroll operations within a large healthcare environment.

• $150k + super | 12-month fixed-term opportunity.
• Macquarie Park | Hybrid working with 3 days onsite.
• Take ownership of payroll systems, configuration and continuous improvement.

Role

As an Application Services Specialist - Payroll, you'll play a hands-on role in administering, supporting and enhancing the organisation's iChris payroll application.

You'll work closely with Payroll, HR, IT and external vendors to ensure payroll systems remain stable, accurate and compliant. Your responsibilities will cover system configuration, troubleshooting, reporting, testing and continuous improvement across payroll-related applications and processes.

This role suits an experienced iChris Administrator, Payroll Systems Specialist or Payroll Systems Analyst who combines practical payroll knowledge with strong technical troubleshooting skills and enjoys improving the systems that support critical payroll operations.

Key responsibilities

• Administer, maintain and support the iChris payroll application and associated systems.
• Investigate, troubleshoot and resolve payroll application issues and user requests.
• Configure and maintain payroll rules, leave provisions, allowances and workflow processes.
• Support payroll system configuration to ensure accuracy and compliance with business requirements.
• Develop and maintain reports using Microsoft Excel and other reporting tools.
• Perform data analysis and investigate payroll discrepancies to identify root causes.
• Conduct system testing and validation for upgrades, patches and new functionality.
• Work closely with Payroll, HR, IT teams and external vendors to resolve system issues.
• Maintain application documentation, support procedures and knowledge articles.
• Identify opportunities for process improvement and automation.
• Participate in payroll system projects, upgrades and implementation activities.
• Share knowledge and contribute to continuous improvement across the Payroll Systems team.

You will have

• Demonstrated hands-on experience administering and supporting iChris Payroll.
• Strong understanding of payroll operations, processes and compliance requirements.
• Experience working within payroll operations, payroll systems or HRIS environments.
• Strong Microsoft Excel skills, including formulas, lookups, pivot tables and data analysis.
• Experience investigating and resolving application support issues.
• Experience performing system testing, validation and troubleshooting.
• Strong analytical and problem-solving capabilities.
• Excellent stakeholder management and communication skills.
• Ability to manage competing priorities and meet deadlines.
• Strong attention to detail and a customer-focused approach.

Desirable experience

• Familiarity with iChris administration codes, including DMA, FLD, SCN and SCT.
• Experience with IWF21.
• Experience with system integrations and interfaces.
• Excel macro programming.
• Experience supporting payroll system upgrades, implementations or projects.
• Healthcare payroll experience or experience within a large, complex organisation.

Organisation

Join a leading Australian healthcare organisation with an extensive national presence and a large, diverse workforce. The organisation operates across complex healthcare environments, supported by enterprise technology platforms and corporate services.

You'll be part of a collaborative Payroll Systems team, working closely with Payroll, HR, IT and external technology partners to maintain and improve critical payroll applications.