ICT Engineer

Salary: Grade 12, ranging from £29,542 - £33,119 per annum

Hours: Full time, 37 hours per week

Contract: Permanent role

Closing date: 25 November 2026

Help shape and support the digital tools that enable Somerset Council to deliver services to our communities every day.

Join our Digital Services team and work with Power Apps, Power Automate and related Power Platform technologies used across the organisation. You'll help support and enhance business-critical applications, drive digital innovation, and empower services to work more efficiently.

Alongside this, you'll gain exposure to the wider Microsoft 365 ecosystem, including SharePoint Online, helping to deliver modern, reliable digital services that make a real difference for colleagues and residents across Somerset.

About the Role

As an ICT Engineer, you'll provide technical support, maintenance and continuous improvement across a range of ICT services. Working closely with colleagues and stakeholders, you'll resolve technical issues, support service delivery, and contribute to the development of effective digital solutions across the Council.

How You'll Make a Difference

• Provide technical support and guidance for Power Platform solutions, with a primary focus on Power Apps and Power Automate, while contributing to the support and development of SharePoint Online, Microsoft 365 and other digital services that enable colleagues to work effectively across the Council.
• Investigate, troubleshoot and resolve technical issues, delivering excellent customer service and helping to keep key services running smoothly.
• Support the setup, maintenance and continuous improvement of digital services and technologies, helping the Council make the most of its digital tools.
• Work collaboratively with colleagues, stakeholders and external suppliers to support and improve digital services that meet business needs.
• Maintain clear and accurate documentation, knowledge articles and service records to support effective service delivery and knowledge sharing.

What You'll Bring

• Experience working with Power Platform technologies, including Power Apps and Power Automate, with an interest in developing your knowledge of the wider Microsoft 365 ecosystem, including SharePoint Online and related services.
• Strong digital and IT skills, with the ability to learn new technologies quickly and support users effectively.
• Experience troubleshooting and resolving technical issues, using a logical and methodical approach.
• Excellent communication and customer service skills, with the confidence to explain technical information to a range of users.
• A proactive and organised approach, with the ability to manage your workload, work independently and as part of a team, and identify opportunities to improve processes and services.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days’ annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:
https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

• Flexible and hybrid working arrangements to support a healthy work-life balance, with attendance at our Taunton office required at least one day per week for team collaboration and meetings.
• Application guidance: Please use examples from your experience to demonstrate how you meet the criteria in the job description and person specification. Using the STAR approach (Situation, Task, Action, Result) can help you provide clear and relevant evidence.
• The interview process will include a requirement to present a presentation relating to this area of technology.

• This role is subject to a Basic DBS check.
• Unfortunately, we are unable to offer sponsorship for this role.

For an informal chat about the role, you can contact Joe Byrne, ICT Microsoft 365 Technology Lead, via email: joe.byrne@somerset.gov.uk

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: TR0193 ICT Engineer - Job Description (1054).pdf