ICT Manager

At Crowleys DFK we recognise that it’s our people who make us who we are. We pride ourselves on our value-based culture which creates a caring, inclusive, innovative and collaborative environment – a culture where you can take your career to the next level. We celebrate the different skillsets, backgrounds, and talents in all our people and are always looking for experienced professionals to join our team.

If you want to work for a progressive and successful firm, one founded on teamwork and that offers you support at every stage of your career, then that firm is Crowleys DFK!

What we can offer you:

• Competitive compensation package including excellent benefits.
• Flexible Working hours , Hybrid Working structure, Work from Anywhere policy
• Multiple internal growth and career progression opportunities through our Competency and Career Paths Framework and a comprehensive Learning & Development Programme to develop your skills and knowledge.
• Focus on your mental health with our health and wellbeing initiatives and training.
• Participate in exciting events and activities organised by our Sports & Social Team and make an impact on the community by getting involved with our chosen Charity Partner.
• Kickback and relax by enjoying year-round 3pm finish Fridays and a paid day off on your Birthday.

About the opportunity:

Our ICT department are looking for an ICT Manager to join their team in our Cork office. The role is hybrid (2 days in the office), full-time permanent, with a 37.5-hour work week.

You can expect your duties will include but not limited to:

Strategy & Delivery

• Develop and deliver the firm’s ICT strategy, roadmap and projects aligned with business priorities.
• Manage ICT budgets, licensing, support contracts and technology investments.
• Evaluate new technologies, including AI and automation, balancing business benefit with risk.
• Lead key projects including system migrations, office changes and hardware refreshes.

Team & Service Management

• Lead and develop the ICT team, ensuring effective support and collaboration across Cork and Dublin.
• Manage the service desk, priorities, escalation and service performance.

Infrastructure & Operations

• Oversee on-premises and cloud infrastructure, networking, storage and connectivity.
• Manage Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive and Intune.
• Oversee endpoint management, patching, application deployment, network authentication and access controls.
• Maintain robust backup, disaster recovery and business continuity arrangements, supported by regular testing and accurate ICT documentation.

Information Security & Compliance

• Work with the Senior Systems Administrator to manage information security policies, controls, risk assessments and awareness.
• Ensure ICT supports GDPR, Data Protection Act 2018 and relevant client, regulatory and professional requirements.
• Oversee identity and access management, vulnerability management, security monitoring, endpoint/email protection and penetration testing.
• Lead ICT incident response and liaise with the Data Protection Officer where personal data is affected.
• Support security questionnaires, cyber insurance and certifications such as ISO 27001 and Cyber Essentials Plus.

Suppliers, Applications & Stakeholders

• Manage ICT suppliers and contracts, ensuring appropriate service levels and value.
• Oversee line-of-business applications across accounting, payroll, tax, audit, practice and document management.
• Report on service performance, risks, projects and budget, acting as the escalation point for significant ICT issues.
• Support technology requirements arising from new services, mergers and office changes.

What we are looking for:

Essential Experience

• 7+ years’ ICT experience, including at least 2 years in team leadership or management.
• Strong Microsoft 365, Entra ID, Intune and Windows Server/Active Directory experience.
• Strong networking knowledge including switching, firewalls, VPN, Wi-Fi, VLANs, 802.1X and RADIUS.
• Practical experience in information security, backup/recovery and incident management, with a good understanding of GDPR.
• Experience managing suppliers and budgets.
• Strong communication skills and the ability to explain technical matters to non-technical stakeholders.
• Pragmatic, service-focused and able to prioritise effectively under pressure.
• Willingness to travel between Cork and Dublin.

Desirable Experience

• Professional services or regulated/client-data-sensitive environment experience.
• Relevant Microsoft, ITIL, CISSP, CISM or CompTIA certifications.
• PowerShell, automation and cloud/hybrid identity experience.
• Experience with ISO 27001, Cyber Essentials Plus, AI or business process automation.
• Relevant degree or equivalent experience.

Please apply today as we would love to have a chat with you and tell you why a move to Crowleys DFK is step up in your career!