CR
ICT Service Delivery Manager
- Salary
- £29.4/hrGBP per hour
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
- Sep 30, 2026
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About Us
At
Civic Recruitment and Limited, we know that individuals are more than
just fixed expenses; they are the cornerstone of every thriving
organisation. That’s why we are passionate about transforming
recruitment in the public and private sectors.
In the modern job market, organisations in both public and private
sectors face significant workforce challenges. Public sector entities,
such as local councils and central government departments, often
struggle with lengthy recruitment processes, limited access to
qualified candidates, and stringent budgetary and regulatory
constraints. Private sector businesses, on the other hand, encounter
high turnover rates, difficulties managing a mix of permanent and
temporary staff, and challenges in sourcing specialised talent for
niche industries. These sector-specific obstacles, coupled with the
universal complexities of payroll management, create a pressing need
for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with
innovative recruitment and payroll solutions tailored for diverse
organisational needs. Recognising the critical hurdles organisations
face, the company leverages its expertise to streamline processes,
reduce recruitment times, and alleviate administrative burdens. With
an extensive database of over 1 million pre-screened candidates, Civic
Recruitment Limited is well-positioned to cater to the specific
needs of both public and private sectors.
Job Description
17 months contract with a local authority
Rate: £29.40 per hour Umbrella
Summary
- The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems, infrastructure, support services, and technology solutions align with organizational needs, providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement.
Responsibilities
- Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction.
- Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Ensure the effective operation and continuous improvement of ICT Service Desk, Information Governance, Security, Infrastructure, and support services.
- Drive a customer-focused culture across ICT services and support functions.
- Manage and deliver ICT projects and programmes within agreed timescales, budgets, and quality standards.
- Support the implementation of corporate strategies, service plans, digital transformation initiatives, and technology improvements.
- Contribute to business transformation projects by ensuring ICT solutions effectively support organisational objectives.
- Monitor project progress, identify risks, and implement corrective actions where necessary.
Requirements:
- Significant experience managing ICT service delivery or ICT operations within a complex organisation.
- Demonstrable experience leading customer-focused ICT services and support functions.
- Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience.
- ITIL Foundation (v3 or v4) qualification or higher.
- Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation.
Additional Information
- Working hours: 37 hours per week
- Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom
- Work pattern: 2 days remote, 3 days in the office
- Payment schedule: Bi-weekly
- Application deadline: 28th August 2026, apply ASAP.