ID Billing Analyst Lead

About the Role

Impact you will make

As an Insurance Discovery Billing Services Lead, you will serve as a hybrid operational and quality leader responsible for driving both billing performance and quality oversight across contractor-based teams supporting Insurance Discovery billing functions.

This role is designed for a remote, onshore leader who ensures operational excellence, compliance, and quality outcomes while supporting customer needs, onboarding new contractors, and maintaining strong performance standards without traditional day-to-day people management structures.

What you will do

Operational Oversight & Contractor Enablement

• Oversee daily billing operations executed by contractor resources to ensure accuracy, timeliness, and SLA adherence
• Provide direction, guidance, and support to contractors without requiring structured or recurring 1:1 management
• Facilitate onboarding of new contractors, including process training, system access coordination, and workflow alignment
• Act as a point of escalation for operational questions, workflow clarification, and issue resolution

Customer Support & Experience

• Support customer-facing needs by addressing questions, resolving issues, and ensuring service delivery aligns with client expectations
• Partner with internal stakeholders and customer teams to resolve billing discrepancies, improve outcomes, and maintain satisfaction

Quality Assurance & Audit Oversight

• Conduct and oversee targeted quality audits across Insurance Discovery billing activities
• Analyze audit results to identify trends, risks, and improvement opportunities
• Provide structured feedback and recommendations to contractors and leadership to improve accuracy and reduce errors
• Support post-training and onboarding quality reviews to ensure successful knowledge transfer

Compliance & Risk Mitigation

• Ensure all billing activities adhere to HIPAA, payer guidelines, and company compliance standards
• Validate proper insurance identification and billing practices to reduce compliance risk
• Identify and escalate compliance gaps, trends, or process failures to leadership

Reporting & Performance Monitoring

• Prepare and review operational and quality reports to track productivity, accuracy, and trends
• Monitor KPIs and SLAs, identifying areas requiring intervention or support
• Use data insights to guide process improvements and contractor performance expectations

Collaboration & Stakeholder Engagement

• Collaborate with cross-functional teams including QA, Compliance, Training, and Client Services as needed
• Participate in meetings on an as-needed basis to address key initiatives, client needs, or performance concerns, rather than maintaining a standing meeting cadence
• Provide updates to leadership on performance, risks, and improvement initiatives

Continuous Improvement

• Identify opportunities to improve workflows, billing accuracy, and operational efficiency
• Recommend and support implementation of process improvements and quality controls
• Promote a culture of accountability, compliance, and high-quality output across contractor teams

What you will bring

• Bachelor’s degree preferred; equivalent experience considered
• 4–7 years of experience in healthcare revenue cycle management or Insurance Discovery billing
• Experience working with contractor or vendor-based teams preferred
• Strong background in quality assurance, auditing, or performance oversight
• Deep understanding of RCM workflows including billing, eligibility, AR, and denials
• Proven ability to analyze data and drive performance improvements
• Strong communication and stakeholder management skills
• Proficiency in Microsoft Excel and reporting tools

What we would like to see

• Experience supporting remote, distributed teams
• Knowledge of quality frameworks (e.g., Six Sigma or similar)
• Ability to work independently while managing multiple priorities
• Strong problem-solving and decision-making capabilities

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.