Identity and Entitlement Management Workstream Lead

Description/Job Summary

Be part of a team focused on enabling the success of Farm Credit East’s staff through world class technology support. Farm Credit East’s success is built on its ability to leverage technology and staff to provide a high-class customer and employee experience. This position provides staff the support and resources they need to provide the level of service Farm Credit East is known for. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Identity and Entitlement Management Workstream Lead is accountable for leading Farm Credit East’s identity governance and administration (IGA), and entitlement-management workstream through strategy, design, implementation, application onboarding, testing, go-live, and transition to operations. This includes overseeing the Customer Identity & Access Management and Identity Governance Lifecycle management implementations. The role serves as the FCE product owner and decision coordinator, aligns business, Information Security, IT, HR, Compliance, application owners, Farm Credit Financial Partners, Inc. (FPI), and implementation partners, and provides formal review and sign-off for workstream deliverables. The lead ensures identities, access rights, entitlements, approvals, and non-human identities are governed consistently and auditable across the modernized platform ecosystem.

The value drivers for this role are as follows:

• Identity Strategy and Product Ownership
• Secure Platform Modernization
• Risk Reduction and Regulatory Readiness
• Cross-Functional Delivery and Accountability
• Operational Sustainability and Adoption

Duties and Responsibilities:

Workstream Leadership and Product Ownership

• Own the Identity & Entitlement Management workstream including working with cross functional leaders to develop vision, roadmap, delivery backlog, priorities, acceptance criteria, decisions, risks, and dependencies.
• Lead recurring workstream status, requirements, design, governance, and decision forums; communicate progress, blockers, and recommendations to program and security leadership.
• Coordinate functional delivery across Information Security, IT, HR, Compliance, Legal/Privacy, FPI, business teams, application owners, technical SMEs, and implementation partners.
• Review and formally approve FCE deliverables, ensuring traceability from requirements through design, testing, deployment, and operational handoff.
• Manage sequencing dependencies with Salesforce Financial Services Cloud and nCino role/profile design, the customer portal, CIAM/FGA, integrations, and data initiatives.

IGA and Entitlement Governance

• Direct selection and implementation of the IGA platform based on business, technical, integration, security, and operational requirements.
• Establish governance for authoritative identity sources, joiner-mover-leaver lifecycle states, access requests, approvals, provisioning and deprovisioning, access certification, RBAC, separation of duties, reporting, and exception management.
• Ensure entitlement models support least privilege, need-to-know access, customer-data protection, segregation of duties, and auditable approvals.
• Oversee non-human identity and service-account governance, including inventory, ownership, lifecycle policy, and accountable use.
• Define decision rights and sustainable ownership for identity policies, roles, entitlements, certifications, exceptions, and application onboarding.

Implementation, Testing and Application Onboarding

• Oversee authoritative-source integration and phased onboarding of prioritized business applications.
• Ensure application owners and technical SMEs provide connector/API details, account and entitlement data, role-to-entitlement mappings, test environments, service accounts, error handling, and deployment support.
• Direct business testing, including test planning, requirements traceability, defect remediation, integration validation, rollback planning, security validation, and go-live readiness.
• Coordinate release and environment promotion for access-control changes and verify reconciliation, monitoring, and operational support are established.
• Ensure delivery of hypercare, operational runbooks, application onboarding guides, configuration documentation, and knowledge transfer.

Risk, Compliance and Continuous Improvement

• Partner with GRC, Compliance, Legal/Privacy, and Internal Audit to validate control design, access reviews, separation of duties, evidence, reporting, policy alignment, and regulatory readiness.
  
• Establish KPIs and KRIs for access requests, lifecycle timeliness, certification completion, provisioning exceptions, reconciliation, policy violations, and application onboarding.
  
• Identify delivery, adoption, security, and operational risks; drive corrective actions and escalate unresolved decisions.
• Continuously mature identity governance based on audit results, incidents, stakeholder feedback, platform capabilities, and evolving threats.

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field required. Master's degree or equivalent experience preferred.
• Minimum of 8 years of progressive experience in IAM, IGA, cybersecurity, enterprise applications, or technology program delivery, including at least 3 years leading complex cross-functional identity initiatives or serving as an IAM/IGA product owner.
• Experience operating in a regulated financial-services environment and coordinating with managed service providers is strongly preferred.
• Preferred certifications include CISSP, CISM, CRISC, CISA, CGEIT, or an IGA/IAM platform certification.
• Project or product credentials such as PMP, PMI-ACP, Certified Scrum Product Owner, or equivalent are preferred.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits:

• Salary range: $100,000 - $125,000 commensurate with experience.
• Short Term Incentive to reward business results
• Retirement Contributions:
  • 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
  • Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
  • Family Care Leave: Additional leave options available under FMLA and company policy
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits:
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources
• Benefits Eligibility:
  • Eligibility Begins: First of the month following your hire date
  • Eligible Employees: Full-time employees working 30+ hours per week; Part-Time employees working 20+ hours per week.

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.