IFP/IFR Team Lead

Reports to: Direct Service Area Manager

Job Location/Team:

Hourly Wage:

Employment Classification:

Additional Compensation

• Mileage Reimbursement: $0.55 per mile for approved work-related travel*
• Drive Time Pay: Equal to hourly pay rate listed above.
• Documentation Pay: 40% of client face-to-face hours paid at your regular hourly wage for weekly documentation
  
  

*Mileage reimbursement is non-taxable and will be issued bi-weekly with your paycheck.

Position Responsibilities

In addition to your regular role responsibilities:

Mentorship & Onboarding Responsibilities

• Serve as a positive role model and mentor.

• Welcome new hires into the company.

• Send a welcome text and welcome email on the first day of NEO. The email should include your contact information, a tentative shadowing schedule, and important onboarding information.

• Complete a one-on-one meeting during NEO week before shadowing begins to review expectations, answer questions, and build rapport.

• Coordinate the mentee's shadowing schedule and provide ongoing coaching.

Meeting Expectations

• Mentee meetings: Days 1–30 weekly; Days 31–60 biweekly; Days 61–90 monthly.

• After each meeting, email the Training & Development Manager with a brief progress update, strengths, concerns, and additional training needs.

• Meet with the Training & Development Manager: Days 1–30 weekly; Days 31–60 biweekly; Days 61–90 monthly; after 90 days continue monthly one-on-one meetings as needed.

• Attend the mandatory one-hour Team Lead meeting each month.

Training Responsibilities• Review the post-training checklist after each NEO.

• Review documentation expectations, email templates, communication standards, forms, and agency resources.

• Reinforce concepts taught during NEO and answer questions.

Shadowing Expectations

• Coordinate shadowing opportunities.

• Ensure each mentee completes 15–20 shadowing hours before field readiness.

• Shadowing begins the Monday following NEO.

• Work toward having the mentee field ready by the following Monday whenever appropriate.

• Notify the Training & Development Manager if additional shadowing time is needed or if a mentee is ready early.

Caseload & Service Expectations

• Be willing to provide all agency services, including Family Support and PTSV.

• Maintain at least one active Family Support or PTSV case.

• Model best practices in documentation and service delivery.

Communication Expectations

• Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible.

• Communicate concerns promptly and professionally.

Cancellation Procedure

• Notify the mentee immediately.

• Assist in finding alternative shadowing opportunities.

• Notify the Training & Development Manager if cancellations impact shadowing hours or field readiness.

Current NEO Schedule

• Monday (In Person): 11:00 a.m.–4:30 p.m.

• Tuesday–Thursday (Virtual): 9:00 a.m.–4:00 p.m.

• Friday (In Person): 9:00 a.m.–4:00 p.m.

• Shadowing begins the following Monday.

Team Lead Timeline

• Day 1: Send welcome text and welcome email.

• NEO Week: Complete one-on-one and confirm shadow schedule.

• Following Week: Begin shadowing and provide coaching.

Team Lead Standards

• Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice.

• Maintain positive communication and professional boundaries.

• Attend required meetings and one-on-ones.

• Lead by example and uphold the mission, vision, values, and expectations of A Blessing of Hope.

Benefits Overview (Full-Time Employees)

Health & Insurance

• Medical insurance (70% employer-paid for employees; 50% for dependents)
• Dental insurance
• Vision insurance
• Short-term disability (100% employer-paid)
• Life insurance (100% employer-paid)

Time Off & Leave

• Up to 10 days of paid vacation annually
• Up to 7 days (56 hours) of paid sick leave
• 8 paid holidays per year
• 6 weeks of 100% paid maternity leave after one year of employment

Retirement

• 401(k) plan with employer contributions beginning after one year of employment