iHerb Account Specialist
- Salary
- MX$45.8K–MX$50K/mo
- Hiring from
- Mexico
- Work type
- Remote
- Posted
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**Please only submit resumes in English. Thank you!
MaryRuth's is seeking an iHerb Account Specialist to serve as the dedicated owner of our iHerb business. This role is focused on iHerb and is accountable for driving and monitoring the channel's full performance: sales, listing quality, marketing and advertising, and relationship management. The iHerb Account Specialist should have a strong background in eCommerce and be a hands-on account manager skilled in both account optimization and building and maintaining strong partnerships with the iHerb team. This is a full-time, salaried, remote role. Ideally, this position will work in the US PST (UTC-8:00) time zone. The compensation range for this role is MXN $45,800 to $50,000/month.
Responsibilities
Sales Performance
Own the iHerb sales plan, including revenue, unit, and margin targets, and deliver against them.
Monitor weekly and monthly performance, identify gaps and opportunities, and act quickly on trends.
Develop forecasts and communicate performance, risks, and opportunities to MRO leadership.
Partner with Supply Chain and Operations to ensure inventory availability and avoid out-of-stocks.
Listing Quality and Content
Ensure all MRO product listings are accurate, complete, and optimized, including titles, imagery, descriptions, claims, and search terms.
Audit listings regularly for compliance, consistency, and conversion best practices.
Coordinate with Marketing, Regulatory/Quality, and Creative teams on content updates and new item launches.
Lead new product setup and launches on iHerb.
Marketing Budget Management
Manage the iHerb marketing and promotional budget to maximize return on investment.
Plan and execute promotions, sponsored placements, and on-site marketing opportunities.
Track spend versus performance, report on ROI, and reallocate investment as needed.
Recommend and negotiate marketing programs aligned with company and distributor priorities.
Efficiency and Process Improvement
Identify and implement ways to streamline ordering, reporting, listing management, and communication.
Build repeatable processes, dashboards, and trackers that give the Retail and International teams clear visibility into iHerb performance.
Reduce manual work and errors through standardization and better workflows.
Relationship Management
Build and maintain strong partnerships with key iHerb buyers, category and marketing managers, content and operations teams, and leadership.
Serve as the primary point of contact between MRO and iHerb.
Lead regular business reviews and joint business planning with iHerb.
Represent MRO's brand priorities and advocate for the brand's growth.
Review Monitoring and Customer Feedback
Monitor customer reviews and ratings on the iHerb website on a regular cadence.
Flag product quality, labeling, or safety concerns to the appropriate internal teams promptly.
Identify review trends and share insights with Product, Quality, and Marketing.
Work with iHerb to address inaccurate or policy-violating reviews where appropriate.
Miscellaneous
Other responsibilities as assigned.
Travel (<5%) may be required on an as-needed basis with advance notice provided to the employee.
Qualifications
Minimum 3-5 years prior professional experience managing iHerb or a comparable e-commerce retailer or marketplace is required.
Fluent in written and spoken English.
Demonstrated ability to manage sales targets, a P&L, or marketing budgets; able to turn SKU-level sales data into recommendations.
Strong analytical skills and proficiency in Excel and LLMs required; proficiency in dashboard creation and data visualization (Tableau, PowerBI, Looker) also required.
Experience working in a project management tool (Asana, Monday, Trello, etc.) required.
Comfortable building sales and performance forecasts.
Experience with listing optimization, SEO, and content best practices.
Proven ability to build relationships with external partners and work cross-functionally.
Highly organized, self-directed, and comfortable working independently.
Experience in consumer products, health and wellness, or supplements; familiarity with dietary supplement regulations and claims compliance preferred.
Experience with promotional planning and trade or marketing spend management ideal.
Physical Requirements
Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
This role involves sitting most of the time but may also involve moving for brief periods of time.
Benefits Summary
Competitive compensation, commensurate with experience.
Paid time off.
Paid sick time.
Paid holidays.
Medical insurance.
Aguinaldo.
The Culture at MaryRuth’s
We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are a health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone.
We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth’s celebrates inclusion and is committed to equal opportunity employment.
MaryRuth’s is committed to the principles of equal employment opportunity. We provide employment opportunities without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, marital or civil union status, veteran or military status, status as a victim of domestic violence, sexual assault, or trafficking, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of the employment relationship, including recruiting, hiring, placement, training, promotion, compensation, and termination. Where applicable, MaryRuth’s complies with local employment and labor laws in the jurisdictions in which it operates.
