Implementation Coordinator (SaaS, Healthcare)

You are:

• Organized and detail-oriented
  
• A key player on the implementation team in delivering seamless onboarding experience.
  
• Early/mid-Career, looking to grow your career in SaaS implementation, healthcare technology, or customer success.
  
• Highly collaborative focused on aligning product capabilities in direct support of customer requirements.
  
• A key part in ensuring smooth and successful onboarding experience for customers.

Your Responsibilities:

• Assist implementation team in gathering and documenting business requirements during implementation.
• Support discovery sessions to understand customers' current systems, processes, and data structures.
• Prepare, clean, and validate customer data for migration or integration.
• Configure platform settings and parameters as directed, aligning build to documented requirements.
• Support testing and validation of system configurations and data migration to ensure successful implementation.
• Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
• Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency.

Must Haves:

• 1–2 years of experience in a support, administrative, or coordinator role (internships or relevant coursework considered).
• Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
• Strong proficiency with Excel or Google Sheets
• Excellent written and verbal communication skills.
• Interest in healthcare operations or SaaS platforms.

Even Better if you have:

• Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
• Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.

Other Attributes Which Will Help You Stand Out:

• Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
• Experience with customer support and project management, preferably in a tech environment.
• Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
• Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.

Additional Information:

• Job Type: Full-time, Exempt
• Location: Remote, must be flexible to work across time-zones.
• Reports To: Chief Customer Officer; Close interaction w/ Head of Product & Data.
• Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.