Implementation Engineer

Purpose of the Role

The Travel Intelligence offering is a key component of Business Intelligence within the Hospitality Unit. As an Implementation Engineer, you will support the identification, implementation, and growth of Travel Intelligence solutions and services for a diverse range of customers, including travel agencies, airlines, retailers, destinations, and corporations.

You will work closely with internal teams to ensure the timely delivery and successful implementation of selected solutions, while ensuring they meet customer requirements and expectations.

Main Responsibilities:

• Work within established procedures and guidelines, while providing input to support and influence decisions within your area.
• Analyse multiple sources of information to recommend new solutions and identify opportunities for improvement.
• Analyse customer systems, business needs, and service requirements.
• Identify the actions required to successfully integrate Amadeus products and services.
• Establish, coordinate, and manage product and solution integration schedules.
• Identify and document any adaptations required for Amadeus products and services.
• Develop functional specifications for customisation and ensure they accurately reflect customer requirements.
• Ensure customised products and solutions meet agreed requirements and specifications.
• Perform the necessary testing and validation of customised solutions before customer delivery.
• Provide functional support and problem resolution to Sales teams and customer-facing functional teams.
• Support project activities throughout the implementation lifecycle.

About the Ideal Candidate

We are looking for someone with a strong combination of travel industry knowledge, implementation experience, analytical capability, and customer focus. Ideally, you will have:

• Experience within the travel industry, with a good understanding of the industry landscape and customer environment.
• Experience with GDS platforms and implementation processes.
• Strong analytical and problem-solving skills, with experience solving complex problems using quantitative approaches.
• Knowledge of big data and analytics tools, such as Jenkins, Tableau, or Qlik, would be highly advantageous.
• The ability to take a flexible analytical approach and deliver meaningful results at varying levels of precision.
• Strong communication skills, with the ability to translate complex quantitative analysis into clear, precise, and actionable insights.
• The ability to work effectively under pressure and meet deadlines.
• Strong teamwork and adaptability, with the ability to collaborate effectively across different functions.
• Flexibility to work across different hours when required to support customers globally.
• A Master’s degree or equivalent qualification in a relevant technical, analytical, or communication-related field.
• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

About Us

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.

Join us on a journey where you will help us bring the world closer!