Implementation Engineer

6 month fixed term contract role

The role

Requirements and solution design

• Lead client workshops to gather, define, and document business and technical requirements
• Turn requirements into solution designs covering both platform configuration and integration
• Write technical stories and provide estimates to support delivery planning
• Demonstrate solution functionality to client stakeholders

Build and test

• Configure the platform using Ignition’s proprietary front-end, JSON, HTML, and Python
• Document and implement integration changes and data-mapping requirements
• Test configuration and integration changes using tools including Postman
• Troubleshoot and debug defects in test and production environments

Release and support

• Support client releases, including writing release notes
• Lead the resolution of production support tickets
• Provide daily status updates and escalate risks and issues as soon as they arise

Ways of working

• Provide technical and functional expertise to project teams
• Work with product, development, and delivery teams so changes are built to the right standard
• Keep implementation playbooks up to date and help develop best practices and tools for the team
• Work with stakeholders across Australia, the UK, and Ireland, including some early or late calls to cover time zones

About you

Essential

• 5+ years in client-facing technical roles, including hands-on experience configuring platforms
• Hands-on experience designing and testing integrations
• Working knowledge of JSON
• Sound understanding of application architecture, APIs, and software development practices
• Experience troubleshooting technical issues in web-based applications
• Strong stakeholder engagement, with the ability to work with both technical and business audiences
• Clear communication with client technical contacts and a wide range of internal stakeholders, both formally and informally
• Ability to gain cooperation from management, clients, and third parties
• Comfortable working independently and as part of a collaborative team
• Able to prioritise and deliver to deadlines in a high-pressure environment, with a focus on outcomes

Desirable

• Working knowledge of Python and HTML
• Experience with applications hosted on AWS
• Working knowledge of Git