Implementation Engineer 2

Implementation Engineer 2

Overall purpose:

The Implementation Engineer is responsible for end-to-end delivery of the solutions to the airline, organizing and planning the implementation schedule, monitoring implementation timelines, coordinating deliveries with R&D development teams, ensuring migration plans are completed, supporting Airline customers during the whole implementation on all aspects (functionally, testing, etc..).

The candidate will be responsible for a significant customer-facing role requiring organization and the ability to work hands-on at all levels within Airline customers’ business and within Amadeus solutions.

The successful candidate will gain a large functional expertise on Order Implementation portfolio, Ticketing, reservation, disruption, and will have the opportunity to grow on project management aspects. She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement merchandizing product.

Regular activities are varied:

• Analyse customer requirements, configure products and manage implementation on test and production environment.
• Solution support: Based on airline requirement guide them on configurations
• Functional support: first level support, troubleshooting & consulting for product implementation and filing support
• Service/consultancy activities: Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer
• Project management: Projects planning, follow up and support activities during the implementation. Coordinate the project with the customer, organize workshops, regular status meetings, follow actions and risks
• Establish joint baseline plan with the airline and follow tracking of activities
• Coordinate internally with R&D , product development teams for the activities and features to deliver

Main Responsibilities

Implementation activities

Functional support during Ticketing & Reservation implementations:

• Help define an optimized end‑to‑end solution covering Ticket Server, TKT standalone products (Asset Manager, TTT, RTTF, etc.), and their integration within the customer ecosystem.
• Identify and coordinate all technical and functional actions required to integrate Amadeus ticketing products and services under TKT team responsibility.
• Configure, implement, and validate Ticketing functionalities and related modules in alignment with customer use cases and operational flow.
• Provide functional support, troubleshooting, and problem resolution to internal teams, and customer functional staff throughout the project lifecycle.
• Deliver consultancy services to assess business processes, evaluate product usage, recommend optimizations, and propose tailored service options.
• Support ticketing and EMD data migration activities during PSS migrations, including data analysis, mapping, and validation of migrated records.

Project Management:

• Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.
• Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline
• Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.
• Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales
• Prioritise the tasks

Other activities:

• Participate to the creation and improvement of implementation processes
• Lead knowledge transfer and industrialization of new Amadeus solutions.
• Participate to the creation and delivery of new Services around Products Portfolio under team activities.

Skills & Knowledge – Technical / Functional

The successful candidate will be:

• Service oriented, as he/she will be the main technical interlocutor to the customer team.
• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
• Accountability and proactivity
• Interpersonal and communication skills and the ability to work effectively within a multicultural environment
• Good at project management - change management & tracking skills
• Dynamic and good team player
• Customer centric

Specific skills

• Good knowledge of the airline IT business and Amadeus core reservation, ticketing, PNRs.
• Must understand key concepts of airline e-commerce web applications
• Knowledge of Airline Booking systems, feeds, PSS
• Basic knowledge of airport and airline operations.

Skills Needed:

• Strong customer‑facing skills, with the ability to communicate complex ticketing concepts clearly to both technical and non‑technical stakeholders.
• Solid understanding of the airline IT landscape, especially in the areas of reservation, ticketing, and document lifecycle management.
• Knowledge of ticket issuance, exchange/refund processes.
• Ability to analyze and interpret data, including during migration or mapping activities in PSS transition projects.
• Good project‑management, change‑management, and tracking skills to coordinate cross‑functional tasks and follow through to delivery.
• Capacity to troubleshoot functional issues, identify root causes, and propose corrective actions in collaboration with R&D and product teams.
• Ability to work collaboratively in a multi‑team, multi‑stakeholder environment while maintaining ownership of functional deliverables.

Travel: Ad-hoc to support Rehearsal/Cutover during PSS Program, or to deliver consultancy services.

Education and Years of Experience

• Engineer degree or university degree in Computer Science or equivalent work experience (IT).
• Fluent in English
• Airlines reservation, ticketing IT solutions, ancillaries, fares and offers, Altea Reservation system (added advantage)
• IATA certifications (optional)
• Work exp: 4-9 years

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Common accountabilities:

- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.​

- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.​

- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Specific accountabilities:

Analyse customer systems and service requirements.
Identify specific actions necessary to integrate Amadeus products/services.
Establish and manage the product/solution integration schedule.
Determine and document adaptations to Amadeus products and services.
Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
Guarantee that customised products/solutions meet specified requirements.
Perform the necessary tests on the customized solution before it is delivered to the customer.
Provide functional support and problem resolution to sales and/or customer functional staff.
Support project activities during the implementation.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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About Us

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.

Join us on a journey where you will help us bring the world closer!