Implementation Lead
Remote | South Africa (Remote) | Full-Time | Permanent
Placed by Hotsourced – Connecting exceptional South African talent with world-class global companies.
About Our Client
Our client is an AI-first, founder-led SaaS startup transforming the way consumer brands plan their inventory and operations.
Their platform sits between spreadsheets and enterprise ERP/WMS systems, enabling fashion retailers, homeware brands, and eCommerce businesses to plan, forecast and manage inventory without the complexity of traditional enterprise software.
Already live with paying customers, the platform integrates with systems such as Shopify, Amazon and leading ERP/WMS platforms while leveraging Anthropic Claude and OpenAI to automate implementation and configuration.
As the business grows, they're hiring their first Implementation Lead to take ownership of customer onboarding and implementation, allowing the founder to step away from day-to-day delivery.
The Opportunity
This is not a traditional Customer Success role.
Implementation is highly consultative, technical and data-driven. Every customer has unique business processes, inventory structures and system integrations.
You'll own the complete onboarding journey — from signed contract through implementation, configuration, testing and go-live — while becoming the trusted advisor customers rely on throughout deployment.
You'll spend as much time understanding customer operations and cleaning data as you will running implementation workshops and configuring the platform using AI-powered development tools. And you'll spend just as much time leading calls and building trust with founders and customers as you will in spreadsheets — if leading the room isn't energising for you, this isn't the role.
What You'll Be Doing
End-to-End Customer Implementations
Data Transformation & Integration
Customers typically migrate from spreadsheets into the platform while integrating existing business systems. You'll:
Requirements Gathering & Solution Configuration
Work closely with customers to understand how they currently plan inventory and operate their business. You will:
AI-Driven Delivery
AI is central to the implementation process. You'll use AI tools to:
Customer Relationship Management
Serve as the primary customer contact throughout implementation. You'll:
Continuous Improvement
As one of the company's first implementation hires, you'll help build the implementation function from scratch. You'll:
Product Collaboration
Work directly with the founders to improve the platform. You'll identify product enhancements, customer pain points, feature requests, opportunities to automate implementation, and roadmap recommendations.
What We're Looking For
We're looking for someone who combines strong technical problem-solving with exceptional client-facing communication — and genuinely enjoys the client-facing side. This role needs someone who's energised by leading the room, not someone who tolerates it. If you'd rather be heads-down in a spreadsheet than on a call driving a decision, this isn't the right fit, however strong your data skills are.
Essential Experience
Highly Desirable Backgrounds
Candidates with experience in one or more of the following are particularly welcome: ERP implementation (NetSuite, SAP, Microsoft Dynamics or similar), Business Analyst, Data Analyst, Data Engineering, Solutions Consultant, SaaS Implementation Consultant, Supply Chain Systems, Inventory Planning Systems, Merchandise Planning, Buying & Merchandising, or Warehouse Management Systems.
Domain Knowledge
Experience within Fashion Retail, eCommerce, Consumer Goods, Homeware, Supply Chain, Inventory Planning, Merchandise Planning, Purchasing, or Demand Forecasting is highly advantageous — as is familiarity with concepts like SKUs, inventory planning, purchase orders, lead times, working capital, supplier management, product hierarchies, WSSI, and Open-to-Buy (OTB).
Technical Skills
Advanced Excel, data mapping, data validation, spreadsheet modelling, ERP integration, Shopify, Amazon Seller ecosystem, ERP/WMS integrations, Claude Code, AI-assisted workflows, Google Workspace, and Figma Slides (or similar presentation software).
The Ideal Person
You'll thrive if you are: curious and analytical; highly organised; comfortable working with ambiguity; equally confident with data and people — genuinely, not just tolerably; naturally consultative; passionate about solving customer problems; excited by startup environments; motivated by ownership and autonomy; and someone who enjoys improving systems rather than repeating manual work.
Success in the First 6 Months
You'll be successful when you have:
Working Hours
Monday–Friday, 9:00am–6:00pm (UK business hours).
Reporting Line
Reports directly to the Founder. Works closely with the Founder, Co-Founder, and the company's contract developer — this is a lean, three-person team today, and the role comes with real autonomy (and real ambiguity) as a result.
Why Join?
What's on Offer
Ready to build scalable onboarding for an innovative AI startup?
If you enjoy solving complex data problems, working directly with customers, and building processes that scale, we'd love to hear from you. Apply today!
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