Implementation Project Manager

About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Implementation Project Manager is responsible for planning and implementing initiatives on time and budget work in conjunction with business leaders, stakeholders, and partners. This role provides hands-on project planning and management to ensure project goals and objectives are achieved, and that functional requirements are satisfied. The Implementation Project Manager also provides expertise in planning and communicating change, as well as mitigating risks. Primary Responsibilities Project/Program Management Developing the project plan Break down the project into manageable tasks, determine dependencies, and assign timelines and deadlines Establish a process for managing and evaluating changes to the project as it progresses Define how information will be shared among stakeholders, including what, when, how, and to whom Manage existing client project schedule of enhancements or scope expansion Maintaining the project plan Regularly track milestones and tasks to ensure the project stays on track utilizing the organization-approved PMP tool Evaluate the project's performance and make necessary adjustments to the plan Identify and resolve issues and risks utilizing appropriate cross-functional collaboration, and escalation Keep stakeholders informed about project updates and changes, as outlined in the communication plan Ensure projects must be completed on schedule, and it is essential to effectively identify, communicate, and address any risks that may hinder these goals. This requires appropriate collaboration across different functions to ensure timely mitigation strategies are implemented Ensure implementation timelines and milestones are planned appropriately, progress is monitored, and project statuses communicated internally and externally Partner with product owners to assign t-shirt sizing to the project to quickly and informally estimate the effort or complexity of the project of different tasks or stories Establish and embrace a culture that emphasizes two-way feedback, continuous quality improvement, and individual and team development Client Relationship Management Building and maintaining strong relationships with clients. Understanding client needs and ensuring alignment with project objectives. Managing client expectations and addressing any issues or concerns. Representing the company in external meetings and presentations. Serve as a subject matter expert (SME) to address the needs of both internal and external clients. Recognizing when a change request is necessary due to evolving requirements or stakeholder feedback. Documenting the proposed change, gaining formal approval from project leadership, updating project plan with the approved changes and informing all stakeholders about the modifications and their implications. Post Implementation Organize and lead daily external shake-out meetings to facilitate discussions and gather insights from external stakeholders regarding their experiences with newly implemented services. Coordinate with Implementation Process and Project Specialist on any client facing communications needed that is identified during internal shake out meetings Define the handoff process that clearly outlines roles, responsibilities, timeline, tools, and platforms Facilitate effective handoffs to ongoing client management stakeholders, including clear understanding of configurations, service level agreements (SLAs) and performance guarantees (PGs) Establish clear expectations to ensure both teams understand what the customer expects from the handoff and beyond. Utilize a standardized handoff document/template to ensure consistent information capture. Conduct an internal debrief to allow the Implementation Manager to brief the Client Success Director on the implementation process and customer interactions. Communicate with the customer to inform the customer about the handoff and introduce the new Client Success Director Develop a Shakeout tracker to monitor progress and share it with the external team. Operational Readiness It is essential to develop comprehensive training guides outlining the workflows for Operations to facilitate a successful go live. (Clinical and Non-Clinical) These guides will serve as a critical resource, ensuring that all team members are well-prepared and aligned with the processes necessary for effective implementation. Schedule and facilitate training sessions with the training of the trainers of the Operations Department. (Clinical and non-clinical) Payer training on the OneUM Portal will be conducted as requested. About You Bachelor’s Degree or relevant experience preferred Certification: Project Management Professional (PMP) certification preferred. Typical years of experience are 2-4 years of previous implementation in project management in the utilization management and/or healthcare industry. Must be skilled in applying project management techniques and have a strong understanding of project management tools and approaches to managing complex, multi-disciplinary projects. Client management skills and ability to run in person and telephonic meetings across multiple focused workstreams both internally and externally. Must be fluent in creating and managing project plans, as well as providing and meeting time estimates for the assigned task. Highly skilled in time management to facilitate involvement in multiple projects across multiple clients. Systems/Tools: MS Office Suite proficient. Must have access to a quiet, ergonomically appropriate workspace with a reliable internet connection and must protect visibility to Protected Health Information (PHI) or company sensitive information. About the Location OncoHealth is committed to remote, hybrid or in office work options. The majority of the team will be remote or in hybrid work arrangements with offices in Atlanta, GA and Guaynabo, PR. We are open to employees nationwide but work primarily in the Eastern and Central Time Zones. Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies of team member success. Our leadership is dedicated to building a culture based on respect, clinical excellence, innovation – all with a focused mission of putting patients first! We offer a full benefit package on your first day, along with a company bonus. You may visit or work from our very modern and engaging offices, and experience a fun, collaborative environment where social activities and community events matter. We enjoy being together! OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. The Opportunity The cost of cancer related medical services and prescription drugs in the United States is expected to reach $246 billion by 2030. OncoHealth has enjoyed rapid growth over the past 3 years and seeks smart, collaborative people to join its team. We have just under 250 team members, so we can move swiftly but precisely to the market needs of our customers. Strongly backed financially by Arsenal Capital Partners & McKesson Corporation, we remain in an investment and growth mode. This means we are open-minded to how we get the work done – now is the perfect time to talk to us! Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM , our customers can use a single e-Prior Authorization portal for all oncology drug request and treatments. Our system improves quality of care, reduces provider abrasion and gives health plans visibility into the total cost of oncology treatment. OncoHealth offers Oncology Insights Pro , an analytic software solution that enables health plans to use data and analytics to improve oncology programs. Using real world data, our engineers normalize data to create analytic dashboards with drill down compatibilities. The data is the paired with expert guidance providing the strategies an insight needed to keep up with the continuing evolving cancer treatment landscape. OncoHealth offers Pharmacy Consulting services to health plans and pharmaceutical companies. New cancer treatments are entering the market at an unrelenting pace. Since 2018, the FDA approved 121 new cancer applications including 49 novel cancer drug entities. Our Board-Certified Oncology Pharmacologists can help health plans update drug policies, offer utilization management and formulary advice, and development training for staff. OncoHealth's latest offering is Iris , a digital telehealth platform that delivers personalized, oncology-specific support to navigate the physical symptoms and emotional challenges caused by cancer and cancer treatment. Powered by technology, staffed 24X7, and delivered with empathy, Iris allows patients to connect with trained oncology experts and receive personalized, oncology-specific telehealth support.