Implementation Project Manager
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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We’re looking for an Implementation Project Manager to lead Equiem launches for customers across the US and Canada. You’ll own each project from kick-off to go-live, with a focus on integrations and large enterprise property portfolios.
Equiem builds workplace technology for commercial real estate. Building owners and managers use our platform to run tenant experience, access, bookings and building services across their portfolios. Our team works across Australia, the UK, Ireland and North America, and this role is our delivery lead in North American time zones.
Location, hours and travel
• Based in New York, NY, working hybrid or remote by agreement with your manager
• Core hours are US Eastern business hours, with a regular early-morning overlap with our UK and Ireland team and occasional calls with Australia
• Travel to customer sites across North America, and occasionally overseas
• You’ll report to our Director of Customer Operations
Equiem is an equal opportunity employer. We welcome applicants of every background and will provide reasonable accommodations during the hiring process on request.
Equiem builds workplace technology for commercial real estate. Building owners and managers use our platform to run tenant experience, access, bookings and building services across their portfolios. Our team works across Australia, the UK, Ireland and North America, and this role is our delivery lead in North American time zones.
Location, hours and travel
• Based in New York, NY, working hybrid or remote by agreement with your manager
• Core hours are US Eastern business hours, with a regular early-morning overlap with our UK and Ireland team and occasional calls with Australia
• Travel to customer sites across North America, and occasionally overseas
• You’ll report to our Director of Customer Operations
Equiem is an equal opportunity employer. We welcome applicants of every background and will provide reasonable accommodations during the hiring process on request.
• 4+ years in implementation project management, technical delivery or professional services, ideally in B2B SaaS
• Experience delivering enterprise implementations with several stakeholders, sites or systems
• Hands-on experience with system integrations, data migrations, APIs and technical configuration
• The ability to build realistic plans around customer dependencies and third parties, and to hold customers to agreed prerequisites
• Clear communication with non-technical stakeholders, including senior customer contacts
• Disciplined use of a CRM as the single source of project status (HubSpot preferred)
• Confidence working independently across time zones, and good judgment on when to escalate
• A bachelor’s degree in business, a technical field or a related subject, or equivalent experience
• Existing authorization to work in the US. We’re unable to sponsor visas for this role
Nice to have
• Experience in commercial real estate, proptech or workplace technology, including building systems such as access control, visitor management, helpdesk or facilities management
• Experience with branded mobile app releases and statements of work
• Familiarity with enterprise security requirements such as SOC 2
• French language skills for Canadian customers
• Experience delivering enterprise implementations with several stakeholders, sites or systems
• Hands-on experience with system integrations, data migrations, APIs and technical configuration
• The ability to build realistic plans around customer dependencies and third parties, and to hold customers to agreed prerequisites
• Clear communication with non-technical stakeholders, including senior customer contacts
• Disciplined use of a CRM as the single source of project status (HubSpot preferred)
• Confidence working independently across time zones, and good judgment on when to escalate
• A bachelor’s degree in business, a technical field or a related subject, or equivalent experience
• Existing authorization to work in the US. We’re unable to sponsor visas for this role
Nice to have
• Experience in commercial real estate, proptech or workplace technology, including building systems such as access control, visitor management, helpdesk or facilities management
• Experience with branded mobile app releases and statements of work
• Familiarity with enterprise security requirements such as SOC 2
• French language skills for Canadian customers
• Lead implementations from kick-off to launch, set realistic launch dates and hit them
• Run integrations with access control, visitor management, helpdesk and facilities management systems, working directly with integration partners
• Plan data migrations and technical configuration so launches are right the first time
• Manage large, multi-building customers and their vendors, including steering updates and escalations
• Support our sales team with technical feasibility and statements of work for North American deals
• Keep project status current in HubSpot, so leadership and Customer Success always know where things stand
• Work with Product and Engineering on requirements, blockers and branded app releases
• Improve our onboarding templates, automations and playbooks alongside implementation colleagues in the UK, Ireland and Australia
• Run integrations with access control, visitor management, helpdesk and facilities management systems, working directly with integration partners
• Plan data migrations and technical configuration so launches are right the first time
• Manage large, multi-building customers and their vendors, including steering updates and escalations
• Support our sales team with technical feasibility and statements of work for North American deals
• Keep project status current in HubSpot, so leadership and Customer Success always know where things stand
• Work with Product and Engineering on requirements, blockers and branded app releases
• Improve our onboarding templates, automations and playbooks alongside implementation colleagues in the UK, Ireland and Australia
