Implementation Specialist

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Implementation Specialist to join our Global Professional Services team. In this role, you will play a key part in supporting our ongoing SaaS client implementations and software integrations—working alongside our senior product leads and implementation team to drive project delivery, manage data migration and mapping tasks, coordinate User Acceptance Testing (UAT), and provide project management support across active client go-lives.

Operating as a critical member of our APAC delivery team, you will serve as the engine powering project execution. While our core product leads oversee deep system configuration, you will ensure data flows accurately between systems, test integration workflows, keep stakeholders aligned, and deliver a smooth, high-trust customer onboarding experience.

This role demands an exceptional blend of analytical accuracy, clear communication, and calm composure under competing priorities. You will bring structure and momentum to active implementations, ensuring every client transitions smoothly into live operation. This role is based in Melbourne, Australia, reporting to the Head of Professional Services.

Technical Consultancy & Implementation: Deliver high-quality technical consultancy and implementation services in line with the contract and Statement of Work (SOW), ensuring a consistently positive customer experience.

Data Migration & Integration Validation: Manage data preparation, mapping, and migration activities while executing UAT and test scenarios to confirm solutions and integrations perform accurately prior to go-live.

Implementation & Configuration Support: Partner with senior implementation leads to execute project tasks, software configuration, and system validation across active client deployments.

Project Governance & Risk Tracking: Track implementation progress alongside project leads, complete stage-gate task lists within agreed SLAs, and proactively highlight risks or issues that could impact delivery timelines.

Customer Enablement & Adoption: Communicate clearly with clients regarding project requirements, delivering hands-on training and guiding them through business process improvements and technology adoption.

Cross-Functional Collaboration: Partner closely with Sales and Customer Success colleagues to ensure seamless project handovers, smooth onboarding, and timely escalation of commercial expansion opportunities.

Product Mastery & Standards: Maintain strong working knowledge of WorkWave products, delivery methodologies, and company policies, representing WorkWave professionally at all times.

Implementation Experience: 2+ years of experience conducting software implementations within a SaaS environment, with a strong grasp of data migration, mapping, and UAT workflows.

Client Training & Enablement: Proven ability to train clients on new software platforms and updated operational processes.

Domain & System Familiarity: Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous, as is familiarity with the Cleaning, Facilities Management, or Security industries.

Stakeholder & Priority Management: Demonstrated ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure.

Situational & Commercial Awareness: Strong judgment to escalate delivery risks appropriately to management and spot additional commercial opportunities during client engagements.

Communication & Professionalism: Exceptional written and verbal communication skills with a commitment to high standards of professional conduct and teamwork.

Education: A Bachelor’s degree in IT or a business-related field is desirable (no specific licences or certifications required).

WHAT YOU SHOULD KNOW ABOUT US:

• Laid back, but high-performing: We offer a casual work environment, remote flexibility, and a commitment to building innovative, best-in-class solutions that drive customer success.

• Customer-focused: We deliver software and services that make a measurable difference to our clients and their businesses.

• Inclusive and collaborative: We build partnerships based on mutual trust, shared goals, and open communication.

• Curious and driven: Our team values proactive problem-solvers who want to make an impact while enjoying what they do.

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Remote-First Global Community: WorkWave connects talent worldwide with a modern remote-first culture. You get the stability and reach of an established global platform combined with the autonomy, innovation, and direct impact of a scale-up.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• True Workplace Flexibility: We support modern work/life balance. Whether collaborating virtually or meeting up face-to-face, our teams are fully equipped to deliver high-impact results remotely across Australia.

• Global Footprint: Headquartered at the Bell Works campus in New Jersey (USA), we have team members across North America, Europe, and the Asia-Pacific region.

• Connected Culture: Regardless of location, every team member joins an inclusive network committed to supporting each other, delivering great software, and engaging with our local communities.

REWARD & WELLBEING:

In addition to statutory superannuation (guaranteed at the current legislated rate) and standard National Employment Standards (NES) leave—such as 4 weeks of annual leave and 10 days of personal/carer’s leave—we provide:

• 5 additional days of Flexible Wellness Leave per year

• Enhanced Parental Leave scheme

• Employee Assistance Program (EAP) for confidential mental health, wellbeing, and lifestyle support

• Paid Community Volunteer Days

• Global & Local Perk Schemes: Personal travel discounts and employee shopping discount programs