Importer Compliance Program Specialist

Metro Customs Brokers, a subsidiary of Omnitrans Inc. ( A fastfrate Group Company) , is looking for an Importer Compliance Program Specialist to join our Admin Team in US Customs Brokerage division.

Core Responsibilities

New Client Vetting and Account Onboarding

• Own the end-to-end vetting and assist with onboarding of prospective U.S. brokerage clients, ensuring documentation is complete, accurate, and consistent before account activation.
• Validate client business information, Importer of Record identity, Right to Make Entry, and Power of Attorney signatory authority.
• Investigate discrepancies and risk indicators, resolve documentation gaps, and ensure compliance with applicable CBP requirements and company procedures.
• Maintain complete and auditable onboarding records.

Power of Attorney Governance and Annual Reviews

• Maintain an accurate Power of Attorney inventory and lead annual reviews to verify importer status, current company information, signatory authority, and document validity.
• Request updated documentation, follow up on outstanding items, and escalate unresponsive clients.
• Identify deficiencies, implement appropriate account controls, and document validation and resolution activities.

Continuous Bond Program

• Manage the day-to-day administration and improvement of the continuous bond program.
• Monitor bond status, sufficiency, usage, exposure, and renewal deadlines; initiate solicitations, renewals, increases, and replacements as needed.
• Coordinate with clients, sureties, and internal teams to resolve issues and maintain accurate records and tracking tools.
• Identify risks and recommend process improvements to strengthen compliance and operational efficiency.

Compliance Monitoring and Risk Management

• Apply a compliance-first approach across onboarding, account maintenance, POA reviews, and bond activities.
• Conduct periodic client file reviews, identify compliance gaps, initiate corrective actions, and escalate higher-risk matters.
• Monitor work queues and review schedules, meet deadlines, maintain confidentiality, and support audits with complete, traceable documentation.

Client and Internal Communication

• Communicate compliance requirements, documentation needs, risks, and deadlines clearly and professionally.
• Provide proactive updates and follow through until matters are resolved and documented.
• Collaborate with Client Success, Brokerage Operations, Regulatory Compliance, Finance, Sales, and other stakeholders to ensure compliance and timely resolution of issues.

What you bring :

• Minimum 5 years of relevant experience in U.S. customs brokerage, trade compliance, client onboarding, or a related field.
• Strong knowledge of U.S. customs requirements, Importer of Record validation, Powers of Attorney, and continuous customs bonds.
• Proven ability to assess risk, resolve discrepancies, manage compliance deadlines, and work independently.
• Excellent analytical, organizational, documentation, and communication skills, with strong attention to detail.
• Proficiency in Microsoft 365 and related business systems; customs brokerage systems experience is an asset.
• A bachelor’s degree in a related field is an asset; equivalent experience will be considered.

What We Offer

• To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
• To work with a highly collaborative team and strong professionals in the industry.
• Industry leading compensation package.
• Have access to a complete insurance program.
• 401K and contribution of the company.
• A hybrid work environment with two days per week at the office.
• A work environment that allows you to bring your ideas to life and develop your potential.
• Work-life balance.

Hourly Range of pay
Buffalo, NY : $22 - $30
Rouses Point, NY: $22 - $30
NY City Area: $25.6 -$35