Inbound Inquiry Response Specialist

Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward. This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact. Schedule & Position Details Part-time, remote position (12-15 hours per week) Coverage needed starting May 8 through the summer Opportunity to continue in a PRN/on-call capacity after summer Pay & Benefits $15-$20 per hour (based on experience) Hotel discounts Supportive, team-oriented culture Opportunity for continued PRN work and growth About Us Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy. Key Responsibilities: Respond to inbound inquiries from web-based lead sources Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) Build rapport with prospective residents and families Schedule tours and appointments for communities Collaborate with sales, marketing, and executive teams Accurately track and manage leads in company systems Deliver exceptional customer service with every interaction What We're Looking For Positive, "can-do" attitude and strong attention to detail Excellent verbal and written communication skills Ability to quickly connect and build trust with others Comfortable working independently in a remote environment Strong organizational and time management skills Proficiency with computers and CRM systems Team-oriented mindset with a customer-first approach Senior Living experience is preferred WelcomeHome experience is preferred Physical Requirements Ability to sit and work at a computer for extended periods Why Join Us? At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer. Apply Today! If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!