Overview

We are hiring an Inbound Sales & Customer Success Specialist for a growing company operating across certification, recruitment, and golf entertainment services. This is a full-time remote role for a US-based company. This role is ideal for someone who is highly responsive, confident on the phone, experienced in inbound sales and customer success, and comfortable managing leads from initial contact through purchase, onboarding, and retention. The ideal candidate is proactive, persistent, customer-focused, and comfortable using technology and automation to improve the customer journey.

Key Responsibilities

Respond to and monitor new inbound leads across GHL, website forms, calls, inboxes, and Discord, making human contact within five minutes during working hours.
Call, text, and email warm leads to qualify their needs, budget, timing, and intended use, while maintaining consistent follow-up until they purchase, decline, or become unresponsive.
Recommend the right products, memberships, subscriptions, packages, or services, handle basic objections, and confidently close sales.
Schedule demos, walkthroughs, lessons, or calls, and manage checkout links, payment links, and proposals throughout the purchasing process.
Maintain accurate lead and customer records in GHL, including contact attempts, outcomes, pipeline stages, and scheduled follow-up actions.
Manage customer onboarding and ongoing support, including account access, scheduling, instructions, billing, cancellations, troubleshooting, and post-purchase follow-up.
Proactively drive retention and additional revenue by following up with existing, inactive, and former customers regarding renewals, upgrades, relevant services, referrals, reviews, and testimonials.
Identify opportunities to improve the customer journey and help build GHL workflows, templates, sequences, and automated processes.
Document repeatable customer communication processes and create playbooks and SOPs that can support future team members.

Required Qualifications

Previous experience in inbound sales, customer success, customer support, account management, or a similar customer-facing role
Strong verbal and written communication skills
Comfortable making frequent phone calls to warm leads
Confident asking qualifying questions, handling basic objections, and directly asking for the sale
Strong follow-up and organizational skills
Ability to manage multiple leads and customers while maintaining accurate records
Customer-focused approach with strong problem-solving skills
Ability to work independently in a fully remote environment
Comfortable learning and working with CRM and automation systems
Strong attention to detail and ability to consistently follow established processes

Preferred Qualifications

Experience working with GoHighLevel (GHL)
Previous experience with sales funnels, CRM pipelines, workflows, or marketing automation
Experience with customer retention, reactivation, renewals, referrals, or upselling
Experience working with subscription-based products or services
Experience in SaaS, certification, membership, or similar service-based businesses
Experience documenting processes, creating SOPs, or developing customer communication playbooks

Required Skills & Tools

GoHighLevel (GHL) or similar CRM tools
Phone, email, and SMS communication
Workflow and automation tools
Strong written and verbal communication
Lead qualification and inbound sales
Customer onboarding and retention

Schedule & Pay

Full-time position; 8:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday
This is a fully remote job for a US-based company
Pay ranges from $950 USD to $1,200 USD, depending on experience and skill
The role begins without commission. Performance incentives may be introduced after clear conversion and retention benchmarks are established.

System Requirements

Internet speed of at least 20 Mbps
Computer with a 2.4 GHz processor or higher
8 GB of RAM or higher
Windows 10 or newer, or Mac OS X 10.10 or newer
HD 720p webcam
Headset with a microphone

Benefits

Competitive pay rates
The company provides a US phone number and business email address
Enjoy the flexibility of working remotely, from home or any location of your choice
Eliminating commute time
Consistent work with the same clients, fostering long-term professional relationships
Opportunities for career advancement, dependent on the client
Stable work hours and consistent pay
A supportive and inclusive work environment that values diversity and individual growth

Ready to take the next step? Apply today for the opportunity to take ownership of the customer journey and grow into a larger role across sales and customer success.

Inbound Sales & Customer Success Specialist

Inbound Sales & Customer Success Specialist

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