Inbound Sales Manager

This is a remote position.

About Us

We’re a high-end transportation company that delivers more than just a ride—we provide a premium experience. Serving C-suite executives, procurement teams, and high-net-worth clients, our focus is on professionalism, precision, and polish. As we grow, we’re transforming our reservations team into a true inbound sales engine—and we need a strong, strategic leader to guide the way.

Position Overview

As Inbound Sales Manager, you'll lead a team of up to five inbound sales representatives responsible for handling inquiries, managing quotes, and converting reservation requests into long-term clients. Your goal? Elevate our inbound operations from reactive order-taking to a high-performing, consultative sales force.

You’ll coach your team, close high-stakes deals yourself, oversee quote follow-ups and RFP responses, and ensure every interaction upholds the white-glove standards our clients expect. This role is part strategist, part closer, part mentor—and absolutely essential to our growth.

Key Responsibilities

• Team Leadership & Development: Coach and develop a team of 3–5 inbound sales reps. Foster a high-performance culture focused on consultative selling, professionalism, and revenue generation.
  

• Sales Performance: Manage and monitor individual and team sales pipelines. Lead by example by handling high-value inquiries, closing sales, and personally engaging with VIP clients as needed.
  

• Sales Process Optimization: Oversee and improve the full lifecycle of inbound sales—from first inquiry to final confirmation—ensuring high conversion rates and client satisfaction.
  

• Quote Management & Follow-Up: Ensure timely and persuasive follow-ups on all quotes. Help the team anticipate client needs and tailor solutions accordingly.
  

• RFP & Proposal Handling: Respond to incoming RFPs with professionalism and strategic insight, aligning offerings with client expectations and brand standards.
  

• Client Relationship Management: Ensure all client interactions—whether with C-level teams, executive assistants, procurement departments, or individual clients—are handled with polish and care.
  

• Reporting & Analytics: Track team performance, sales metrics, and pipeline health. Report regularly to senior leadership and provide insight to guide business strategy.
  

Who You Are

• An experienced sales leader with a background in inbound sales, customer experience, or reservations—ideally within luxury services, hospitality, or transportation.
  

• A coach and a closer: equally comfortable leading a team and rolling up your sleeves to secure a deal.
  

• Detail-oriented, professional, and calm under pressure—especially when working with high-stakes clients or urgent timelines.
  

• A strategic thinker who can identify and implement improvements in process, team structure, and sales approach.
  

Requirements

• 3–7 years in sales, account management, or sales leadership.
  

• Experience managing inbound sales or reservations teams in a service-driven environment.
  

• Strong communication, coaching, and performance management skills.
  

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and sales reporting tools.
  

• Experience working with high-end clientele or corporate stakeholders is a strong plus.
  

Why Join Us

• Shape the evolution of a growing luxury brand.
  

• Lead a team with real revenue impact and high visibility.
  

• Work with a professional, mission-driven team that takes pride in doing things right.