Incident Management Lead – Federal Healthcare

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Here is what you need:

Support the Client for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards.

Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.

Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets.

Prepare regular updates and communications to/for senior management on key activities.

Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting.

Facilitate data gathering and issue/incident update meetings with Client, other contractors and team, and Oracle.

Support the development and documentation of processes and standards and apply them to all assigned product/projects.

Coordinate with stakeholders to ensure compliance with processes.

Organize, review, and perform quality control of incident data repositories.

Identify risk areas and escalate activities for resolution.

Bonus if you have:

Experience with electronic medical record implementation & support for a large federation, especially with Revenue Cycle, Ambulatory & Inpatient workflows.

Familiarity with ServiceNow, PowerBI, or similar tools for reporting and dashboard customization.

Knowledge of incident management processes and tools.

Experience working with federal agencies or large-scale system deployments.

Education:

Bachelor's Degree

Other Preferred Skills:

ITSM escalation workflows; major incident comms; ServiceNow triage; outage recovery; role-specific focus: Operations workflows

Requirements:

• Strong communication skills with the ability to work across technical, clinical and operational project teams while managing multiple tasks independently, learn and execute without continuous direction
• Previous Federal consulting or experience working within the DoD, Veteran’s Health Administration (VHA) or Military Hospital System (MHS)
• The ability to travel is an essential function of this role and may vary based on client, enterprise or project needs, with up to 25% travel to client sites nationwide
• Must be a United States Citizen
• Candidates must comply with applicable client requirements, such as immunization and occupational health mandates

The estimated base salary range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The rate range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

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About Us

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.