Incident Problem Manager

Senior Technical Specialist - Incident & Problem Management

Coventry (Hybrid) 🏢 Financial Services

Paying up to £70k

We're looking for an experienced Incident & Problem Management professional to join a technology team responsible for driving operational resilience and service excellence across a complex enterprise environment.

Key Responsibilities:

• Lead Major Incident response and service restoration activities
• Chair post-incident reviews and Root Cause Analysis investigations
• Own and continuously improve Incident & Problem Management processes
• Work closely with senior stakeholders across Technology and the wider business
• Drive risk reduction and service improvement initiatives
• Champion ITIL best practice and Service Management excellence

Experience Required:

• Major Incident Management
• Problem Management
• ITIL certification
• ServiceNow
• Strong stakeholder management skills
• Experience operating within large-scale enterprise environments

Desirable:

• Financial Services experience
• Agile / DevOps / SAFe
• Service improvement and governance expertise

This is a fantastic opportunity for an Incident Manager, Problem Manager or IT Service Management professional looking to influence enterprise-wide service resilience and work closely with senior leadership.