Incidents & Remediation Manager

About Future Group Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into. We are looking for someone to join our purpose-led high-growth scale-up in an Incidents & Remediation Manager role. The role exists to design, govern and oversee the organisation’s approach to incident remediation on behalf of the superannuation trustee. Working closely with service partners and internal stakeholders, you will assess incidents, determine member, fund and financial impacts, and deliver fair, timely and consistent remediation outcomes for members. And the best bit, you’ll get to work with some fantastic work mates! You'll join a collaborative team that partners closely with colleagues across the business and external service providers to strengthen governance, improve member outcomes and reduce operational risk. Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class. We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au. About The Role As our Incidents & Remediation Manager, you will oversee incidents, breaches and remediation activities across the Fund and its service providers. You will review incident assessments, root cause analysis, remediation proposals, financial impact calculations and preventative controls, ensuring they meet Trustee expectations and regulatory requirements. You will also develop and maintain the Fund’s remediation framework, policies and standards, while providing subject matter expertise on complex and material incidents. Working closely with internal and external stakeholders, you will drive timely remediation outcomes, identify systemic issues, strengthen controls and prepare reporting for senior leadership, Trustee committees, auditors and regulators. You'll love this job if You enjoy solving complex problems, influencing stakeholders and driving outcomes. You thrive in a fast-paced environment, have a strong eye for detail and can confidently manage multiple priorities at once. You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be better for people, you would You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had. We're looking for someone who Has 5+ years’ experience in superannuation incident remediation, incident management, risk or compliance, with a strong understanding of superannuation legislation and trustee obligations. Brings strong analytical, stakeholder management and communication skills, including the ability to interpret data and financial calculations. Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy Believes in using the power of money to build a sustainable and equitable world Some nice-to-haves but are not essential are: A tertiary qualification in finance, business, actuarial studies or law Formal training in incident, breach or remediation management Experience working within a Trustee Office Familiarity with APRA and ASIC regulatory guidance. Don’t tick all the boxes? That’s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you! Why would you enjoy working at Future Group? A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality A B Corp organisation that cares about how it behaves inside and out AFR's Best Place to Work 2026 ! Proud winners of TWO awards: Best Medium Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022 !) Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here The choice to work from home, from one of our co-working spaces , from anywhere within Australia or even from overseas (for a short period of time) The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint) Fun company-wide events Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!