INCS Support Specialist II

INCS Support Specialist II (Swing or Night Shift) An INCS Support Specialist II is where troubleshooting turns into ownership. You're the escalation point when Level 1 needs backup, the one who digs into root cause instead of just clearing the alarm, and often the senior technical resource on shift. If you like solving hard problems in production-critical environments and want to take the next step in your OT career, we'd love to have you on the team. We are hiring two Specialist II's for a new 24/7/365 industrial security operations team. Each opening is tied to a specific shift, so please review the schedule information below before you apply. Who We Are At Vertech, not only do we develop world class industrial automation solutions for some of the top US companies, we also strive to be the team of choice for the best and brightest talent. I mean, we call ourselves control freaks for a reason. The passion (and intelligence) our employees have is truly mind-blowing. In turn, we work hard to take care of our own with excellent benefits and pay, personal development, and transparent communication. We also know that you can be great at what you do and still have fun. If that sounds like a good fit, help us bring the next generation of automation solutions to nearly every industry, including manufacturing, food and beverage, renewable energy, water and wastewater, baggage handling and more. The Schedule There are two openings at this level, one on swing and one on nights. You will be hired into one specific shift, and you will be told exactly which hours and days it covers before you go any further in the process. Every shift is four ten-hour days, forty hours a week, with three consecutive days off. Same days every week, and you do not rotate between shifts. Each shift includes a two-hour pass-down overlap with the shift next to yours, so you are never picking up a live incident cold or handing one off blind. This is not an on-call rotation. Coverage is handled by the schedule itself. Both Level II openings are off-hours coverage, so both include shift differential pay on top of base. Top Reasons to Work with Us A fixed, predictable schedule with three consecutive days off every week Shift differential pay on both openings Ground floor of a brand new managed services team, with real influence over how it runs Weekly communication from management in our internally famous Friday morning meeting Competitive Compensation including a bonus plan No more than a 4 week waiting period on all benefits including the 401k A really rad Christmas Party each year A manager that is cool…most of the time, because no one is perfect A path for growth, a great culture, PTO, AND MORE! What You Will Be Doing The INCS Support Specialist II provides advanced support for industrial control systems, networks, and associated infrastructure. You'll serve as the escalation point for Level 1, perform deeper troubleshooting and root cause analysis, and play an active role in system stability, standardization, and continuous improvement across INCS environments. On most shifts you are the senior technical person on the floor, which means real decision-making authority when something breaks at 3 AM. Act as Tier 2 escalation support for INCS-related incidents and service requests Serve as the senior technical resource on your shift, owning escalations from Level 1 through resolution or handoff Troubleshoot and resolve complex issues involving industrial Ethernet networks (managed switches, VLANs, redundancy), PLC-to-PLC and PLC-to-HMI/SCADA communications Perform root cause analysis for recurring incidents and system failures Support system upgrades, patching activities, and firmware updates under change management Configure and maintain OT infrastructure including network switches, firewalls, servers, virtual machines, and backup and recovery solutions Assist with vendor coordination and technical support engagements Run a clean shift handoff, giving the incoming shift a full pass-down of open incidents, in-progress work, and anything worth watching Develop and maintain technical documentation, runbooks, and standard operating procedures Mentor and provide technical guidance to Level 1 INCS Support Specialists Contribute to OT cybersecurity initiatives, assessments, and remediation activities Support incident response and recovery for OT-related security or availability events Manage and maintain Vertech's managed services platform and infrastructure Follow OT safety, cybersecurity, and compliance requirements at all times What You Need for this Position Availability and commitment to work an assigned swing or night shift on an ongoing basis Strong understanding of industrial control systems (ICS) and operational technology (OT) environments Hands-on experience with PLCs, HMIs, and SCADA platforms Industrial networking protocols including EtherNet/IP, Modbus TCP, Profinet, and OPC UA Managed switches, firewalls, and industrial network segmentation Windows Server environments and virtualization (VMware or Hyper-V preferred) Working knowledge of OT cybersecurity principles, including network zoning and access control Experience using monitoring, logging, and diagnostic tools in OT environments Demonstrated experience handling escalated incidents and production-impacting issues Confidence to make technical decisions within defined authority, including when you are the senior person on shift Ability to prioritize and manage multiple incidents at once Ability to mentor junior staff and share knowledge effectively Excellent written and oral communication skills with strong customer service abilities Attention to detail and accurate documentation habits Able to work well in a team environment Associate's or Bachelor's degree in Information Technology, Industrial Automation, Electrical Engineering Technology, Computer Science, Cybersecurity, or equivalent experience. Relevant technical training or military experience may be considered in lieu of degree. 3 to 5 years of experience in technical support, helpdesk, or field service roles. Industrial, manufacturing, or critical infrastructure environment experience preferred. One or more certifications preferred: CompTIA Network+ or Security+; Cisco CCNA; ISA/IEC 62443 Cybersecurity Fundamentals or Specialist; Microsoft or VMware server and virtualization certifications; Rockwell Automation, Siemens, or other ICS vendor certifications a plus.