Information Systems Administrator

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

We are seeking a Information Systems Administrator III in Ontario , Canada who thrives in a fast-paced global team environment.

The IS Administrator III is a senior technical owner of Incognito's internal infrastructure, security posture, and employee technology. Working with a high degree of autonomy, you will design, operate, and continuously improve our cloud, network, and Microsoft 365 environments, and you will be the person the business relies on when something complex breaks. You will partner closely with the IS Team Leader on priorities and direction, and you will set the technical standard for how IS work gets done and documented.

This is a fully remote role, with the candidate working out of their home office in Ontario, Canada. The annual salary range for this position is $75-85,000 CAD.

Responsibilities

• Collaborate on the design, operation, and lifecycle management of the CloudStack environment and supporting public and private cloud platforms, including AWS and GCP.

• Lead infrastructure upgrades, migrations, and capacity expansion initiatives while minimizing operational disruption.

• Administer server, virtualization, and storage platforms, including backup, disaster recovery, and recovery validation testing.

• Design and manage network infrastructure, including firewalls, VPNs, switching, VLANs, and remote access solutions.

• Own the vulnerability management lifecycle for IS-managed systems, including assessment, remediation, and reporting.

• Implement and maintain core security controls, including identity and access management, MFA, endpoint protection, and centralized logging.

• Partner on SOC 2 and other audit activities, including technical controls, evidence collection, access reviews, and change management processes.

• Co-administer the Microsoft 365 environment, including identity services, licensing, security policies, and endpoint management.

• Standardize endpoint provisioning, patching, and lifecycle management across Windows, macOS, and Linux platforms.

• Proactively monitor system health, performance, and availability, addressing issues before they impact users or business operations.

• Provide advanced technical support while effectively communicating complex concepts to non-technical stakeholders.

• Drive operational efficiency through automation, scripting, and tooling to reduce manual effort and risk.

• Develop and maintain policies, standards, documentation, and operational runbooks to promote consistency and knowledge sharing.

• Manage technology vendors and software licensing throughout the procurement, renewal, and optimization lifecycle.

• Evaluate emerging technologies and recommend improvements supported by clear business value and operational benefits.

• Foster team capability through knowledge sharing, documentation, mentoring, and hands-on collaboration.
• Travel up to 10%

Qualifications: 

• 6+ years of progressive experience in systems administration or IT infrastructure, with demonstrated ownership of production environments.

• Strong, hands-on expertise in CloudStack or comparable private cloud and virtualization platforms, plus working experience with AWS or GCP.

• Advanced Microsoft 365 administration, including identity, security, and device management.

• Solid networking skills: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.

• Proven experience in security practices, backup and recovery, and vulnerability management.

• Scripting or automation experience (PowerShell, Bash, Python, or similar).

• Experience supporting compliance frameworks such as SOC 2 or ISO 27001.

• Strong troubleshooting judgment under pressure, and sound decision-making when requirements are unclear.

• Excellent written and verbal communication, with clear documentation habits.

Assets

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Certifications such as Security+, CISSP, AWS or Azure Administrator, Microsoft 365 Certified, or Network+/CCNA.

• Experience in a software, telecom, or managed services environment.

• Infrastructure-as-code or configuration management experience (Terraform, Ansible).
  

About Us

Incognito Software Systems provides service orchestration software and services solutions that help fixed service providers manage the next-generation broadband experience. Our productized service orchestration platforms allow digital service providers to manage broadband devices and services, bringing extensive automation and analytics to reduce operational costs and improve the user experience. Our solutions are proven in CSP networks globally, delivering tangible operational efficiencies and service agility.

Incognito is an equal opportunity employer. We recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.