Information Technology Business System Analyst

IT Business Systems Analyst

Applications, Testing & IT Support

Dublin (Hybrid – 4 days on-site, 1 remote)

€45K – €50K + Bonus

MPG Recruitment is partnering exclusively with a well-known international company to hire an IT Business Systems Analyst for its Irish operation. This is a varied, hands-on role combining application support, business analysis, testing and change management with on-site end-user IT support. You’ll be the local IT presence in Ireland, backed by a regional IT team in Cologne, with real scope to grow as more work transfers to Ireland and the team expands.

What you’ll be doing

Business Analysis & Change

• Gathering, analysing and documenting business and technical requirements; supporting technical specifications and leading requirements phases on projects
• Process mapping and documenting local applications and support models
• Managing change: securing business approval, communicating changes, and producing procedures and training materials

Testing

• Managing the test lifecycle for technical and process changes
• Writing test plans, capturing test evidence, and ensuring only fully tested changes go into production

Application Support

• Day-to-day support and configuration of core business systems: Dealer Point of Sale/Front Office and Contract Management/Back Office, plus Finance, Sales, Marketing and Operations applications
• Financial product updates, Accounts Payable and billing support, vehicle data uploads, contract lifecycle and statement documentation
• User access and role-based security administration
• Monitoring interfaces, integrations and batch processes

Level 1 IT & End-User Support

• On-site desk-side support for staff
• Laptop imaging, hardware deployment and IT equipment audits/asset lists
• Mobile phone enrolment and device management
• Microsoft 365 user and account support
• Supporting conferencing, display and printing equipment
• Logging and tracking tickets in ManageEngine (moving to ServiceNow) and escalating to regional IT as needed

Service Management & Reporting

• Incident, service request and problem management through to resolution
• Running service review meetings with third-party suppliers and managing vendor performance
• Producing CCR, KRI, SLA and performance reports
• Supporting internal and external audits and regulatory controls
• Working remotely with suppliers and dealers

What you’ll bring

• 3+ years’ experience in an application support, IT support or business systems role
• Business analysis skills: requirements gathering, process mapping, documentation and stakeholder engagement
• Knowledge of change management, testing methodologies and the SDLC
• Incident, problem and service request management experience with a ticketing system
• Strong troubleshooting skills and the ability to find root causes
• Hands-on Microsoft 365 and end-user/hardware support experience
• Exposure to Windows Servers and AWS
• Understanding of system integrations, interfaces and batch monitoring
• User access and role-based security administration
• Experience working with third-party vendors to agreed service levels
• Clear communicator who produces accurate, professional documentation

Nice to have

• ManageEngine and/or ServiceNow
• Scripting (PowerShell or similar)
• Financial services, motor finance, banking or other regulated environment experience
• ITIL knowledge
• Reporting tools and workflow automation experience
• A degree in Information Systems, Computer Science, Business Analysis or similar

What’s on offer

• €45,000 – €50,000 base salary
• Bonus of up to 10%
• 10% employer pension contribution (5% employee)
• Hybrid working: 4 days on-site, 1 day remote
• Flexible start time between 7am and 11am (core cover 9–5)
• Genuine growth: more responsibility moving to Ireland and a planned team expansion

Applicants must have the right to work in Ireland. Stamp 4 holders are welcome to apply.

Interested? Send your CV to margaret@mpgrecruitment.ie