Information Technology Engineer
TorentifyIT Systems Administrator – Managed Services
About the Role
Our Rocken partner is a specialised IT service provider delivering proactive, smart managed services to business customers. The company supports server infrastructure, cloud solutions, and cybersecurity, with a focus on preventing issues rather than only resolving them. IT environments are managed strategically, with measurable service delivery and clear commitments to customers.
In this customer-facing role, you will plan and deliver IT projects, support and develop customer environments, and serve as a central contact for technical requirements. You will work both remotely and on-site, using a proactive and solution-oriented approach to improve reliability, performance, and customer value.
Key Responsibilities
- Plan and implement IT projects for customers.
- Install and configure servers, clients, and peripheral devices.
- Support customer IT environments remotely and on-site.
- Analyse and resolve technical incidents and issues.
- Administer, maintain, and continuously monitor IT infrastructure.
- Identify potential issues proactively and implement optimisation and preventive measures.
- Act as a central customer contact for IT requirements and technical concerns.
Required Qualifications
- Practical experience in IT administration and supporting customer IT infrastructure.
- Good knowledge of Microsoft environments.
- Experience with VMware and Hyper-V.
- Experience with installation, system administration, monitoring, and technical troubleshooting.
- Independent, proactive, and solution-oriented working style.
- Strong customer-service orientation.
- Very good German and English language skills.
- Valid Category B driving licence.
Preferred Qualifications
No preferred qualifications were specified.
Skills & Competencies
- IT administration
- Managed services
- Customer infrastructure support
- Microsoft environments
- VMware
- Hyper-V
- Server, client, and peripheral-device installation
- System administration
- Infrastructure monitoring
- Technical troubleshooting
- Remote and on-site support
- Preventive maintenance and optimisation
- Customer service and relationship management
- German and English communication
- Independent problem-solving
Education & Experience
Education: No formal education requirement was specified.
Experience: Practical experience in IT administration and customer infrastructure support is required. No specific number of years was provided.
Work Arrangement & Schedule
- Hybrid work arrangement, including remote support, on-site customer support, and home-office availability.
- Flexible working hours.
- Job location, employment type, expected weekly hours, and weekend requirements were not specified.
Compensation & Benefits
- Market- and performance-based salary
- Coaching and mentoring
- Contribution toward or coverage of mobile phone and laptop costs
- Contribution toward or coverage of a company car
- Contribution toward or coverage of public-transport subscriptions
- Flexible working hours
- Home-office option
- Employee events
- Employee discounts
- Training and professional development opportunities
- Open company culture
Compliance / Additional Information
The company’s approach includes sustainability and technological innovation as part of its philosophy.