Information Technology Help Desk

Company Description Igxtelle Law Group PLLC is a client-focused law firm offering legal consulting services in business incorporation, Peronal Injury, Medical Arbitration, data privacy, and real estate. The firm’s experienced attorneys also provide guidance and representation in mediation, personal injury, workplace discrimination, wills, and trusts. Igxtelle Law Group emphasizes excellence, professionalism, and personalized service, ensuring that each client receives careful attention and effective solutions. The firm is committed to delivering optimal outcomes while maintaining a strong focus on clients’ interests.

Additional information about Igxtelle Law Group is available at http://www.igxtellelawgroup.com.

Role Description The Information Technology Help Desk professional will provide remote technical support to attorneys and staff, ensuring reliable access to the firm’s systems and tools. This contract role includes responding to help desk tickets, troubleshooting hardware and software issues, and assisting with connectivity and VPN access for remote users. Daily tasks may involve managing user accounts and permissions, supporting email and collaboration platforms, and escalating complex technical issues to appropriate resources when needed. The role also includes monitoring basic network health indicators, documenting solutions and procedures, and providing clear, service-oriented communication to non-technical users.

Working Hours 8:00 AM - 4:00 PM CST

Qualifications

• Foundational Information Technology skills, including familiarity with operating systems, office productivity software, and common law firm applications.
• Network Administration and Network Security skills to support user access, basic configuration, and secure remote connectivity.
• Strong Troubleshooting abilities for diagnosing and resolving hardware, software, and connectivity issues efficiently.
• Customer Service skills to communicate clearly, manage expectations, and provide a positive support experience for all users.
• Ability to work independently in a remote environment, manage priorities, and maintain accurate documentation of support activities.
• Experience with help desk ticketing systems and remote support tools is preferred.
• Prior experience supporting professional services or legal environments is a plus.
• Experience with GoDaddy is a plus.
• Relevant technical certification (e.g., CompTIA A+, Network+, or equivalent) or comparable practical experience is beneficial.