Information Technology Help Desk

Information Technology Help Desk

Location: Singapore

Work Arrangement: Remote / Hybrid

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level / Junior / Associate

Job Overview

We are seeking a dependable, customer-oriented, and technically capable Information Technology Help Desk professional to join our team in Singapore. The successful candidate will provide technical assistance to employees and users experiencing computer, software, hardware, account, and network-related issues.

This role involves responding to technical support requests, troubleshooting common IT problems, maintaining support documentation, and ensuring users receive efficient and professional technical assistance.

The ideal candidate has strong communication skills, a problem-solving mindset, and an interest in IT support and technology operations.

Key Responsibilities

• Provide technical assistance through phone, email, live chat, and ticketing systems.
• Respond to user inquiries involving computer hardware, software, and IT applications.
• Troubleshoot basic Windows, Microsoft Office, and Microsoft 365 issues.
• Assist with password resets, account access, and user permission requests.
• Diagnose basic network, Wi-Fi, VPN, and connectivity problems.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Create, update, and manage technical support tickets.
• Document troubleshooting procedures and solutions accurately.
• Escalate complex technical issues to senior IT personnel when necessary.
• Assist with software installations, system updates, and equipment maintenance.
• Support employee onboarding and IT equipment setup.
• Maintain IT documentation, knowledge-base articles, and support records.
• Follow company IT security policies and technical support procedures.
• Provide guidance to users on basic technology and application usage.

Requirements & Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
• Basic understanding of computer hardware, software, and operating systems.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic knowledge of networking, Wi-Fi, and troubleshooting procedures.
• Strong analytical and problem-solving skills.
• Good written and verbal communication abilities.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple support requests efficiently.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Willingness to learn new technologies and IT support tools.
• Fresh graduates and entry-level candidates are welcome to apply.

Preferred Qualifications

• CompTIA A+ or other relevant IT certifications.
• Familiarity with ServiceNow, Jira, Zendesk, or similar ticketing platforms.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of TCP/IP, VPN, and basic network troubleshooting.
• Previous experience in help desk, desktop support, or technical customer service.
• Familiarity with remote IT support tools.