Information Technology Service Delivery Manager

We are looking for an experienced IT Service Delivery Manager to take ownership of operational service delivery and continuous improvement for enterprise applications supporting Product Information Management (PIM) and article listing processes.

The role involves managing business-critical IT services, coordinating vendors and technical teams, and ensuring service stability, performance, and continuous improvement within an international enterprise environment.

Location: Bucharest or Brașov, Romania

Working model: Hybrid – 2 days onsite / 3 days remote

Contract: B2B

Daily rate: €260–300, depending on experience and seniority

Duration: Initial contract until December 2027, with a strong possibility of extension until December 2028

Start date: ASAP

Key Responsibilities

• Own end-to-end operational IT service delivery, ensuring service stability, availability, and performance.
• Coordinate external vendors, delivery teams, and internal platform teams.
• Manage incidents, escalations, service requests, and operational risks.
• Coordinate changes and releases to ensure smooth service operations.
• Monitor service performance through SLAs, KPIs, and operational reporting.
• Act as the main point of contact between IT teams and business stakeholders.
• Maintain service documentation and ensure effective knowledge transfer.
• Support compliance, security, and risk management activities.
• Identify and drive continuous service improvement initiatives.

Requirements

• Proven experience in IT Service Delivery Management, IT Service Management, or Application Service Management.
• Good understanding of ITIL processes, including incident, problem, change, and service request management.
• Experience managing vendors and coordinating cross-functional technical teams.
• Strong knowledge of SLA/KPI monitoring, reporting, and service improvement.
• Experience supporting enterprise applications in complex IT environments.
• Strong stakeholder management, communication, and organizational skills.
• Ability to manage operational priorities, escalations, and multiple stakeholders.
• Good command of English.

Nice to Have

• Experience with Product Information Management (PIM), Master Data Management (MDM), or article listing solutions.
• Exposure to retail, wholesale, or product data management processes.
• Familiarity with cloud-based enterprise applications.

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