Information Technology Support Technician

Company Description BaryTech is a multinational professional services company specializing in IT services and consulting, with offices across Europe and Asia, including Germany, Austria, Belgium, Netherlands, France, Romania, India, and Bangladesh. The company supports digital transformation through end-to-end solutions in IT infrastructure, managed services, cloud migration, and IT security. BaryTech also develops custom software and provides advanced silicon design and verification services, helping clients innovate and optimize their technology environments. With a global presence and a commitment to excellence, BaryTech empowers organizations to reach their full potential through reliable, scalable, and secure technology solutions. For more information about services and offerings, visit https://barytech.com/services.
Role Description This temporary Information Technology Support Technician role is a hybrid position based in the Brussels Metropolitan Area, with some flexibility for work from home. The technician provides daily technical support for end users, including installing, configuring, and maintaining desktop computers, peripherals, and basic network connections. Responsibilities include diagnosing and resolving hardware and software issues, handling printer setup and support, and performing computer repair tasks such as component replacement and system optimization. The role also involves documenting incidents and resolutions, escalating complex problems when needed, and ensuring that all support activities follow BaryTech’s IT standards and security guidelines. The technician collaborates with local and remote teams to maintain smooth operations and deliver responsive, high-quality support.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for end-user hardware and software issues.
• Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and basic networking.
• Candidates should possess skills in Printer Support and Computer Repair, including diagnostics, maintenance, and component replacement.
• Relevant experience with Windows operating systems, common business applications, and ticketing/support tools is beneficial.
• Strong communication skills, customer-focused mindset, and the ability to work independently and in a team in a hybrid environment are beneficial.
• A vocational qualification or degree in Information Technology or a related field, or equivalent practical experience, is beneficial.
• Professional certifications such as CompTIA A+, ITIL Foundation, or similar are considered an advantage.