Infra. Technology Specialist for SLM (BLR/CHN/HYD)

00069932581

Date published Sep 10 2026
Location Chennai / India
Job category Technology & Engineering
Work model Hybrid

Job Summary

Infra Technology Specialist focused on Configuration, Asset, Incident, and Change Management within a hybrid work environment. The role is responsible for delivering reliable end-user support, managing incidents and changes, maintaining operational stability, and ensuring adherence to service management and security standards. Experience in the Property & Casualty (P&C) Insurance domain is an added advantage.

Responsibilities

Provide high-quality remote desktop support by diagnosing and resolving hardware, software, operating system, and application issues.
Deliver advanced troubleshooting for end-user devices, ensuring timely root cause identification and resolution.
Manage incident queues through ITSM tools, prioritizing tickets based on business impact and urgency.
Coordinate with infrastructure and application teams to resolve major incidents and restore services within SLA targets.
Analyze recurring incidents, identify trends, and recommend proactive improvements.
Support end-to-end change management activities, including change planning, impact assessment, risk evaluation, implementation, and validation.
Execute approved changes following established procedures while ensuring minimal business disruption.
Maintain accurate documentation, knowledge articles, and standard operating procedures.
Configure and deploy end-user devices, remote access solutions, and security controls for hybrid work environments.
Communicate effectively with business users, providing timely updates and setting clear expectations.
Contribute to process improvement initiatives that enhance service quality, operational efficiency, and user satisfaction.
Ensure compliance with organizational security, governance, and data protection policies.

Qualifications

Strong experience in Remote Desktop Support, End User Computing (EUC), and Desktop Administration.
Proven knowledge of Incident Management, including ticket logging, categorization, prioritization, escalation, and resolution.
Hands-on experience with Change Management processes, including risk assessment, implementation, and post-change reviews.
Proficiency with IT Service Management (ITSM) platforms such as ServiceNow or similar tools.
Experience with Configuration and Asset Management processes.
Strong troubleshooting skills across operating systems, hardware, software, and peripherals.
Ability to create and maintain technical documentation and knowledge base articles.
Good understanding of security, compliance, and data protection requirements.
Excellent communication, customer service, and stakeholder management skills.
Experience supporting hybrid and distributed workforces.
Knowledge of Property & Casualty Insurance processes, including claims, underwriting, and policy servicing, is preferred.

Key Skills

Remote Desktop Support, Incident Management, Change Management, ServiceNow, ITSM, End User Computing (EUC), Asset Management, Configuration Management, Desktop Support, Windows Administration, Troubleshooting, Root Cause Analysis (RCA), Knowledge Management, Security Compliance, Hybrid Workplace Support, Stakeholder Management, P&C Insurance (Preferred).

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

Debashish Mishra SAP MM Developer

Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.

Laura Reynaud Lead Counsel

When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.

Sujatha Gopalakrishnan Portfolio Delivery Lead

I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!

Lucas Hoffman Consultant

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Infra. Technology Specialist for SLM (BLR/CHN/HYD)