Job Description
This is a remote position.
We are looking for a
NOC Engineer
with experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and resolve incidents across client technology environments.
The ideal candidate is service-oriented, an effective communicator, and comfortable working in fast-paced environments while managing multiple incidents and priorities.
? Key Responsibilities
Monitor, diagnose, and resolve incidents related to
IT infrastructure and services
.
Provide customer support via
phone, email, and ticketing systems
.
Troubleshoot issues involving
servers, PCs, laptops, mobile devices, cloud solutions, and on-premises networking devices
.
Respond to and resolve
system-generated alerts
.
Identify root causes and implement solutions to reduce recurring IT issues.
Administer and support
Microsoft 365, antivirus, anti-spam, email archiving, managed backups, and related services
.
Provide technical support to internal
Tier 1 Engineers
.
Escalate incidents to subject matter experts or higher support levels when necessary.
Clearly document customer interactions, troubleshooting steps, resolutions, and results in the ticketing system.
Contribute to the creation and improvement of technical procedures and service documentation.
Work according to established service metrics and
SLA requirements
.
Requirements
2+ years of IT, infrastructure, NOC, or technical support experience.
Strong hands-on experience with
troubleshooting and incident resolution
.
Experience with
Microsoft Online Products & Services / Microsoft 365
.
Experience supporting
server hardware and software
.
Knowledge and experience with
networking and network devices
.
Experience with
virtualization solutions
.
Experience with
Backup and Disaster Recovery (BDR) solutions
.
Experience with
SonicWall physical and virtual appliances
.
Experience working with
ticketing systems and technical documentation
.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Ability to work independently while maintaining a team-first mindset.
Bachelor’s Degree or one additional year of relevant work experience.
⭐ Preferred Certifications
Industry certifications are highly valued, including:
Microsoft / Microsoft Server
Microsoft 365
SonicWall
Cisco
VMware
CompTIA A+
CompTIA Network+ – a strong plus
? Who We’re Looking For
We are looking for a hands-on IT professional with a strong
support and infrastructure background
, excellent analytical and troubleshooting skills, and the ability to effectively communicate with both customers and technical teams.
Candidates with practical experience in
Microsoft 365, servers, networking, virtualization, SonicWall, backups, and infrastructure troubleshooting
will be highly valued.