Initial Contact Worker – Adult Social Care

Initial Contact Worker – Adult Social Care

Temporary Contract

Job Details

Client: Bromley Council
Service Area: Adult Services / Adult Social Care
Hours: 36 hours per week
Start Date: 09 November 2026
End Date: 31 January 2027
Duration: 12 weeks
Number of Roles: 1

Working Pattern

Hybrid: 2 days in the office and 3 days remote. Minimum 2 office days per week required.

Location

Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS

Pay

PAYE Rate: £106.60 per day

Job Overview

Bromley Council is seeking an Initial Contact Worker for its Adult Social Care service. Manage telephone calls, emails and enquiries from adults, carers and professionals, provide information and advice, identify care and support needs and refer individuals for assessment where required. Recognise urgent situations, safeguarding concerns and mental capacity issues, escalating these appropriately.

Important – Please Read Carefully

A good working knowledge of Liquidlogic Adults' System (LAS) is essential. Candidates should have Adult Social Care experience, strong customer service and IT skills, safeguarding awareness and experience handling enquiries involving vulnerable adults. Fast-paced initial contact work requires accurate information gathering, professional communication and case recording.

Key Responsibilities

• Handle Adult Social Care enquiries
• Respond to telephone calls and emails
• Provide information and advice
• Signpost individuals to services
• Gather information on care needs
• Identify referral requirements
• Refer individuals for assessment
• Recognise urgent situations
• Identify safeguarding concerns and mental capacity issues
• Escalate urgent matters
• Work with social workers and occupational therapists
• Liaise with other professionals
• Use Liquidlogic Adults' System
• Maintain accurate records
• Handle confidential information
• Manage competing priorities
• Deliver professional customer service

Essential Experience & Skills

• Adult Social Care experience
• Liquidlogic Adults' System (LAS)
• Adult safeguarding awareness
• Mental capacity awareness
• Customer service
• Telephone and email enquiries
• Information gathering
• Referral coordination
• Case recording
• Strong IT skills and communication
• Accurate record keeping
• Confidentiality
• Working under pressure and prioritising
• Teamwork and professional communication

Desirable

• Local authority experience
• Adult Social Care front door experience
• Duty desk or contact centre experience
• Working with social workers and occupational therapists
• Knowledge of community services
• Supporting vulnerable adults
• Complex enquiry handling
• Hybrid working experience

Additional Information

Target Interview Date: 02 November 2026. On site; arrangements to be confirmed.
Candidate Submission Deadline: 02 November 2026.
Maximum CVs per agency: 6.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR118902

Strict Screening Questions

1. Do you have previous experience working in Adult Social Care, ideally within a UK local authority, Adult Social Care contact centre, front door service or initial contact team? Please provide details of your experience.
2. Do you have a good working knowledge of Liquidlogic Adults' System (LAS)? Please confirm where you have used this system, for how long and which functions you regularly performed.
3. Have you previously handled telephone calls, emails and enquiries from adults, carers or professionals seeking support from Adult Social Care? Please describe your responsibilities.
4. Do you have experience gathering information about an individual's care and support needs, providing advice and signposting, and referring cases to Adult Social Care teams for assessment?
5. Do you understand adult safeguarding procedures and have experience identifying and escalating safeguarding concerns or urgent situations involving vulnerable adults? Please provide an example.
6. Do you have an understanding of the Mental Capacity Act and experience recognising or escalating potential mental capacity concerns?
7. Have you worked closely with social workers, occupational therapists or other Adult Social Care professionals to coordinate referrals, share information or support service users?
8. Are you confident managing a high volume of enquiries while maintaining accurate case records, protecting confidential information and prioritising urgent matters?
9. Can you work 36 hours per week on a hybrid basis, attending Churchill Court in Bromley at least 2 days per week and working remotely for the remaining 3 days?
10. Are you eligible to work in the UK and able to provide the required compliance documents, including your last 2 employment references, Confidentiality Agreement, Criminal Convictions Declaration and Declaration of Interest?

Skills: Adult Social Care, Liquidlogic LAS, Safeguarding, Mental Capacity, Customer Service, Initial Contact, Case Management, Referrals, Signposting, Telephone Enquiries