Injury Management Coordinator (12-Month Contract)

Injury Management Coordinator

Who We Are

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. 

The Opportunity

This position will provide support for the team and handle administrative duties on their files. You will also be responsible for monthly reporting, STD and 3-month Internal Referrals, and claims management of less complex claims.

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What You’ll Be Doing

• Review incoming Report of Injury (ROI) Forms for accuracy and completeness, and contact stakeholders to obtain missing information and/or clarify any inconsistencies
• Coach ER’s on questions related to the reporting process, Form 7 requests, payroll etc. and escalate where needed
• Call WCB to obtain more information if ER is unsure about claim and/or payroll issues
• Send out ROC Requests to WCB for assigned specialists
• Perform initial call to EE’s, obtain consent, and walk them through the reporting process
• During FTI - verify initial prognosis, and assess EE’s perception of their disability
• Identify if an objection may need to be added to the claim and consult with internal team
• Complete and submit Form 7, and send out Form 7 requests to ER
• Monitor any Medical aid/RTW claims or suspended claims for a decision, escalating where needed and notifying ER of declined/suspended medical aid/RTW claims
• Send out initial payroll request to ER, and any follow up earnings request to ER from WCB
• Send out EDMP referrals and packages
• Complete STD and 3-month referrals to Early Intervention
• Send out ER reports on a monthly/quarterly basis

What You Bring to the Team

• Formal education in Administrative area, Human Resources, or a Business type program
• 2-3 years experience with Administrative duties and Customer Service
  

Critical Competencies

You will succeed in this role if you are:

• A Team Player – You work collaboratively with others to achieve individual, team, departmental, and organizational goals. You value diverse perspectives, contribute to a positive team dynamic, and stay focused on shared success.
• Accountable – You take ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally. You take accountability for assigned tasks and execute on deliverables in a timely manner.
• A Time Management Expert – You demonstrate a strong commitment to service excellence by consistently meeting key metrics

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000-$53,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms

We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources

Clear career paths, personalized learning, and leadership committed to invest in your development

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive. 

If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.