Innovation Analyst

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law. With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors. Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way. Department: IT Location: Dublin (hybrid) Reports to: Innovation Manager Contract Type: Permanent, Full-time Background: The legal sector has entered a period of significant change driven by artificial intelligence, automation, data, new client expectations and evolving models of legal service delivery. Arthur Cox has a strong history of innovation and is committed to ensuring that technology is adopted in a practical, responsible and commercially valuable way across the firm. The Innovation & AI team plays a central role in this agenda. Part of the firm’s Legal Tech & Innovation Services Group, the team helps the firm identify, assess, implement and scale the technologies and working practices that will support the future delivery of legal services. It owns the AI and legal technology product portfolio across its full lifecycle - from horizon scanning and opportunity assessment, through pilots, business cases, implementation and adoption, to ongoing optimisation and retirement - and leads the AI Enablement pillar of the firm’s AI strategy, including the adoption and effective use of tools such as Microsoft Copilot, Legora and AI agents. The team works closely with lawyers, Innovation Lawyers, Knowledge, Risk & Compliance, IT and firm leadership to ensure that AI and legal technology are deployed in a way that improves client service, enhances lawyer effectiveness, manages risk and supports the firm’s strategic priorities. About the role: We are seeking a talented individual interested in building a career focused on the application of technology - and, increasingly, AI - within a dynamic client service business. This role is an exceptional opportunity for someone eager to learn how to combine business process design, change management and technology to foster innovation and transform the delivery of legal services. Reporting to an Innovation Manager, you will become proficient in a wide variety of legal technology tools and solutions, develop skills in project and change management, assist with vendor and product assessments, and support the implementation of technology solutions in a business setting. There will be a significant emphasis on Generative AI and the firm’s AI Enablement agenda, giving you foundational knowledge of how AI works and practical experience applying it in daily business tasks — including through the firm’s AI platform, Legora, and Microsoft Copilot. This opportunity is ideal for an aspiring individual to thrive in a fast-paced and demanding professional services environment where process redesign and AI are poised to drive substantial disruption over the next decade. Key Responsibilities Supporting the Innovation & AI team in the deployment and adoption of new software solutions, including working with vendors, supporting proof of concepts, coordinating projects and delivering training. Supporting delivery of the firm’s AI Enablement agenda, including the adoption and effective use of Legora, Microsoft Copilot and AI agents. Assisting our lawyers and Innovation Lawyers in their use of the firm’s existing legal tech and AI solutions, proactively identifying and promoting opportunities to use technology to solve problems and encouraging innovative uses across the firm. Becoming an SME for key products and solutions, assisting with training, configuration and further customisation to ensure successful rollout and adoption across the firm. Providing ongoing collaborative and proactive support to lawyers on key products and tools, ensuring any questions or issues are resolved swiftly. Helping to document processes, requirements and use cases, and supporting the monitoring of adoption, usage and benefits. Championing and fostering a culture of responsible innovation, excellence and continuous improvement within the Innovation & AI team and the firm more broadly. Skills, Knowledge and Expertise Essential Technical Skills: Bachelor’s degree or higher required. A minimum of 2 years’ applicable experience. Strong working knowledge of MS Office (including Word, PowerPoint, Excel and Teams). Experience interacting with and supporting users of business applications. Experience working with a business team to understand and document processes and business requirements. Experience in delivering work within a formal project management methodology. Preferred Technical Skills: An understanding of how Generative AI works, and experience in applying Generative AI tools (e.g. Microsoft Copilot) to achieve useful outcomes, especially in a business context. Certifications in Project Management (e.g. PRINCE2, PMP), Process Re-engineering (e.g. Lean Six Sigma), agile delivery methods (e.g. Certified Scrum Master) or Change Management methodologies. Experience in configuring and testing process workflows in cloud-based productivity tools (e.g. SharePoint, HighQ, MS Power Platform) to meet requirements. Experience in developing and delivering user training materials. Experience of supporting the deployment of technology solutions into a business organisation. Familiarity with the challenges affecting law firms and the changing legal services market. Familiarity with how legal work is delivered. Familiarity with the legal tech landscape. Essential Soft Skills: Team player with some experience of working in a highly collaborative environment with a diverse group of stakeholders. Technically savvy, with a desire to get hands-on with new tools and technologies, particularly AI. Innate curiosity and willingness to learn about legal technology and AI and how they can be applied to the practice of law. Self-starter with attention to detail, excellent critical thinking and problem-solving skills and the ability to take ownership of individual work. Excellent written and verbal communication skills, demonstrating an ability to communicate with colleagues at all levels. Ability to work well under pressure and to deliver project outcomes under tight deadlines. Drive to deliver excellence and to maintain a client-centred approach to all projects. Ability to establish credibility with a diverse group of demanding stakeholders. Benefits Competitive salary Discretionary bonuses 25 days annual leave Leading hybrid working policy Immediate pension scheme Wide-ranging opportunities for involvement in internal committees Comprehensive health and wellness benefits including full gym and wellness programmes