Innovation Program Manager

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Innovation Program Manager helps OCHIN translate innovation, best practices, and strategic initiatives into practical solutions that can be adopted and scaled across the organization and OCHIN's member network. Rather than owning a single operational program, this role manages cross-functional initiatives focused on moving ideas and proven practices from development through translation, implementation, adoption, and spread.

The Innovation Program Manager partners with subject matter experts, program owners, operational teams, and internal and external stakeholders to understand complex problems, identify audience needs, connect work across initiatives, and develop clear strategies and resources that support successful adoption. This role combines program and project management, human-centered design, systems thinking, communication, and visual information design to make complex information actionable and help OCHIN scale innovation and improvement.

Essential Functions:

• Innovation Implementation & Adoption: Lead cross-functional initiatives that translate innovations, validated best practices, and strategic priorities into practical approaches that can be implemented, adopted, and scaled. Develop implementation and adoption strategies, assess readiness and barriers, establish feedback loops, and use lessons learned to continuously improve and spread successful approaches.
• Human-Centered Design & Innovation Translation: Use human-centered design and audience-centered approaches to understand needs, synthesize complex information, and translate technical, operational, or strategic concepts into clear and actionable resources. Develop tools such as implementation guides, visual frameworks, playbooks, leadership materials, and other resources that make complex information easier to understand and apply.
• Cross-Program Integration & Systems Thinking: Identify connections, dependencies, and opportunities across OCHIN programs, initiatives, teams, and member-facing resources. Partner with program owners and subject matter experts to align related work, clarify pathways for adoption, and ensure best practices are connected to the appropriate organizational and member-facing channels.
• Project & Portfolio Management: Manage a portfolio of innovation and adoption initiatives through defined stages from discovery and planning through implementation, evaluation, transition, and spread.
• Stakeholder Engagement, Communication, & Learning: Build relationships with internal teams, leaders, member, subject matter experts, and external partners to support collaborative design, implementation, and adoption. Facilitate discovery and alignment of conversations, tailor communication and resources to diverse audiences, capture lessons learned and inform future improvements.

• 3-4 years of experience in program management, implementation, innovation, human centered design, health promotion/communication, or a related field, with demonstrated experience of moving concepts through implementation or adoption.
• Demonstrated ability to synthesize complex technical, clinical, operational, or strategic information and translate it into clear, audience-centered strategies, tools, resources, or communications.
• Experience applying human-centered design, systems thinking, implementation science, improvement science, or related methodologies to understand problems and design practical solutions.
• Strong written, verbal, facilitation, and visual communication skills, with demonstrated ability to tailor complex information for different audiences, including leadership, operational teams, and external stakeholders.
• Experience gathering qualitative and quantitative feedback and using insights to refine strategies, resources, implementation approaches, or adoption efforts.

Preferred Requirements:

• Experience working in healthcare, public health, health IT, community health, or another complex service environment.
• Experience developing implementation toolkits, playbooks, visual frameworks, or other adoption resources.
• Experience supporting implementation, learning, or adoption across multiple audiences.
• Education or professional experience in public health, health promotion, communication, human-centered design, program/project management, implementation science, organizational development, or related field.

Candidates may be asked to provide examples of work demonstrating their ability to synthesize complex information and develop clear, audience-centered resources, strategies, presentations, toolkits, visual frameworks, or other implementation materials.

Competencies:

• Thinking Complexity: The ability to consistently seek efficiencies, innovate, and improve processes, while making effective decisions and finding solutions for mutual benefit of OCHIN and our members.
• Business Acumen: The ability to understand the components of the US health care system and demonstrate working knowledge of how OCHIN solutions can meet prospective member requirements.
• Communication: The ability to listen for understanding and articulate relevant facts and opinions appropriately to individuals or groups, considering the audience and the nature of the information.
• Decision Making: The ability to obtain information, identify key issues and implications, make informed and objective decisions and take independent action in a timely manner.
• Detail Orientation: The ability to create thorough and accurate information while collaborating with others to ensure that agreements and commitments are successfully met.
• Organization: The ability to establish, prioritize, and achieve individual, team, and member objectives by using time, plans, and OCHIN processes, and resources effectively
• Relationship Building: The ability to build and sustain effective relationships internally and with members, ensuring mutual benefit for OCHIN and the member.
• Achievement: The ability to create momentum to achieve desired results.
• Technical Aptitude: The ability to apply specific technical, scientific, clinical, or legal principles, information, and tools to job duties and situations.

Physical Requirements/ Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.